Senior Trading Manager - Customer & Products

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Senior Trading Manager – Commercial, Customer & Product

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The Role

The Senior Trading Manager is accountable for acquisition and base trading activities to optimise base growth, lifecycle NPS, and customer profitability within Consumer. You will lead on developing trading insights and actions to deliver the QTR plan and inform the longer-term commercial outlook and priorities.
Strong relationship skills are essential, and being able to influence senior stakeholders is key. You will be working collaboratively across marketing, sales, loyalty-retentions, digital, finance, commercial, and product teams to drive actionable insights in order that we move quickly within our competitive industry.
You will be highly numerate and skilled in data analysis, which coupled with excellent written and presentation skills enables you deliver your recommendations to senior stakeholders to drive action and positive KPI outcomes.


  • Accountable for optimising quarterly trading performance across marketing, sales, loyalty-retentions and digital. Leading Consumer weekly trading cadence, driving action plans and holding to account delivery organisations.
  • Responsible for delivery of actionable insights on the drivers of trading plan variances Vs target; up-weighting activities which are performing well and downsizing those which are not to improve the outlook from both a customer volume and profitability perspective.
  • Able to balance the short-term demands for trading insights with the longer-term monthly / annual trading improvement initiatives and changes. These two demands must be inter-linked with trading insights driving change to the monthly / annual projections.
  • You will drive a continuous improvement culture across the team, always looking for ways to improve the customer experience and commercial outcomes.
  • Go-To-Market and loyalty planning price point execution; work closely with sales, loyalty-retention, and commercial teams to build trading offers and propositions for use across new acquisition and base management.
  • Focus on those KPI which drive customer lifetime value (“CLV”); you will strive for customer volume growth, reduced acquisition / retention costs, and improved margin during a customer’s time with TalkTalk.
  • You will lead on the review and development of the data and insights we use to manage performance and define new reports and ways of forecasting, working with data teams to deliver automation and self-service.
  • Highly numerate, experienced individual with knowledge of best practice in marketing, sales, retention, financial, and commercial operations within a customer service / relationship based organisation.
  • Gravitas and proven influencing skills at Exec leadership level. You’ll be able to persuade and influence stakeholders to achieve the right business outcomes.
  • Behave with high level of integrity, honesty, respect, and empathy.
  • Prepared to make decisions and recommendations for improvement and being responsible for outcomes.
  • Excellent communication and collaborating skills.
  • Proactive, motivated, and able to inspire across departments impacted by this

What can we offer you?

  • Free TalkTalk broadband for all employees!
  • Electric car charging points available at our HQ.
  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this opportunity sounds like it could be the next career step for you, please apply through the link and submit your details via Workday, we will then be in touch to update you on your application

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Senior Trading Manager - Customer & Products

Location: Salford Quays, M5 3TT

Contract Type: Full Time