We're here to do right


We’re here to do right by our customers. The same goes for our people, too. That’s why we’ve created a set of policies that keep everyone on the same page when it comes to the way we do things.

Anti-Bribery and Corruption

TalkTalk has robust anti-bribery and corruption policies in place. These policies remind colleagues of the relevant law governing these issues; set out scenarios and examples to ensure colleagues can identify instances of bribery or corruption; and advise colleagues on how they can ask questions or report concerns.

The policies include, but are not limited to:

  • Offering a bribe: such as offering bribes to potential customers to gain their business and offering discretionary cash rebates to customers in order to inflate their sales/retention bonuses.
  • Receiving a bribe: such as accepting a gift to secure new or continued business with our suppliers.
  • Bribing foreign officials: such as arranging for the business to pay an additional payment to a foreign official to speed up administrative processes and inappropriate payments relating to customs.
  • Facilitation payments/kickbacks: any form of facilitation or kickback payment made in return for a business favour or advantage.
  • Charity donations: whilst TalkTalk does on occasion make charitable donations, our anti-corruption and bribery policy sets out the required approval process to ensure these payments are appropriate and not used to solicit business advantage. The anti-corruption and bribery policy offers advice and guidance on how colleagues should ask for advice or report concerns.

Colleagues can either report concerns to HR or use a confidential reporting helpline if they wish to remain anonymous. Calls made to this service are regularly reviewed and investigated where appropriate. Our anti-corruption and bribery policies are available for colleagues to view on the corporate intranet and are updated on a regular basis to ensure they remain fit for purpose.

Modern Slavery

Ethical behaviour is at the heart of everything we do at TalkTalk. We are committed to identifying and addressing any risks of modern slavery within our business and supply chains, including those of our subcontractors and partners.

Our promise

Modern slavery is completely unacceptable in any shape or form. At TalkTalk, we are committed to being a responsible business and we work hard to ensure modern slavery isn’t taking place in our own business or supply chain.

Read our full FY22 and FY23 Modern Slavery statements:

FY22 Policy

FY23 Policy

FY24 Policy

Gender Pay

We are proud that our people come from diverse backgrounds and cultures, creating a vibrant working environment that encourages new ideas and fresh thinking.

We also pride ourselves on the principle that TalkTalk is “For Everyone”. We believe that everyone should have the same opportunities, regardless of gender, and we are committed to levelling the internal playing field to create a truly inclusive culture.

Read our 2022-23 report here.

Read our 2021-22 report here.


At TalkTalk, we take our responsibility towards the environment seriously and we are committed to doing everything we can to help meet the challenges of climate change.

For more information, click here.

Read our Environmental Policy here.

Tax Strategy

Tax is an important issue for the Group, our stakeholders and our customers. As a Group, we aim to be fully compliant with all tax rules and regulations, provide appropriate full disclosure and manage tax risks in a prudent manner.

Tax Strategy FY24

Corporate Governance

Statement of Corporate Governance Arrangements

For the year ended 28 February 2023, pursuant to The Companies (Miscellaneous Reporting) Regulations 2018, the Directors have adopted the Wates Principles as our corporate governance framework. The Board has continued to build upon best practice corporate governance, appropriate to a business of our size, recognising that robust corporate governance practices underpin effective management of the business, which are in the best interests of all our stakeholders.

Stakeholder engagement

Read our Section 172 statement