Values and Behaviours

Living and breathing our values


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At TalkTalk, we’ve created a working environment where you can be 100% human. That means living and breathing our values, sticking to our standards of behaviour, and sharing our views on what we judge to be important in life.

Our values

  • We Care

    We care about each other, our customers and our community. That’s why we’re laser focused on on our mission to bring simple, affordable, reliable and fair connectivity to everyone.

  • We Challenge

    We challenge each other to be better for our customers. It’s about out-thinking our competition and working closely with our colleagues to generate new ideas that make everyone happy.

  • We Commit

    We commit to doing what we say we will. We’re the kind of people who are always up for changing things for the better. Because when we stand for something, we really mean it.

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Our Responsibilities

Online safety and security

As one of the UK’s largest internet service providers, we recognise our responsibility to ensure our customers feel safe and confident when online. Keeping their data secure is also a key priority for us.

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Gender pay

We are proud that our people come from diverse backgrounds and cultures, creating a vibrant working environment that encourages new ideas and fresh thinking.

Sustainability

At TalkTalk we take our responsibility towards the environment seriously and we’re committed to doing everything we can to help meet the challenges of climate change.

The Environment

At TalkTalk we take our responsibility towards the environment seriously and we are committed to doing everything we can to help meet the challenges of climate change.

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Anti bribery and corruption

TalkTalk has robust anti-bribery and corruption policies. These remind colleagues of the relevant laws; set out scenarios and examples to ensure instances of bribery or corruption can be identified and; advise on how to report concerns.

Modern slavery

Ethical behaviour is at the heart of everything we do at TalkTalk. We are committed to identifying and addressing any risks of modern slavery within our business and supply chains, including those of our subcontractors and partners.

A fairer broadband industry

At TalkTalk we’re all about providing fast and reliable fibre broadband that’s affordable. Not just because it is the right thing to do but because it’s the fair thing to do.

It’s a promise we’re proud of, and while the rest of the industry is just waking up to the concept of making sure customers are treated fairly, it’s something that’s been at the very heart of TalkTalk since we started in 2003.

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100% Human. We're like you. We're for you. We're with you.


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