Connectivity for all.
TalkTalk Group has spent more than two decades making home and business broadband simpler, fairer and better value. Today, the Group operates as two independent businesses: PXC, a national network operator and wholesale connectivity provider, and TalkTalk, a leading consumer broadband provider. Together, they keep millions of homes online and help hundreds of providers do the same for their customers. Since entering the market in the early 2000s, the Group has built a strong reputation as an innovative challenger.
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TalkTalk
Visit TalkTalk’s consumer websiteTalkTalk’s consumer business delivers simple, affordable, and reliable Wi-Fi to more than two million homes across the UK. Since entering the market in 2003, TalkTalk has built a challenger legacy by shaking up the status quo and putting value and fairness at the centre of broadband.
TalkTalk’s purpose is to give consumers a better way to Wi-Fi. We cut through jargon and match customers to the speed and coverage that suits their needs. Trust underpins that approach, with clear upfront pricing and the Great Connection Guarantee, giving customers 30 days to try their broadband and leave fee-free if it is not right.
TalkTalk is always looking to raise the bar on service and online safety. Smarter tools and simpler processes help us handle enquiries faster and more effectively, while built-in security features, with optional extra protection, let families browse, stream, and work online with confidence.
TalkTalk is helping to reshape UK WiFi around what households need most: simplicity, value, and reliability.
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PlatformX Communications
Visit PXC’s websitePXC is the UK’s leading independent wholesale connectivity provider, operating a tier one national network built for resilience, with peak capacity of more than 10 terabits per second. It aggregates access to last-mile infrastructure providers, including Openreach and a growing range of AltNets, giving partners nationwide reach through a single, seamless route to market.
PXC offers a full next-generation product suite, spanning consumer and B2B broadband, ethernet, voice, cloud and security. Its market-leading portals and API suites enable smooth integration, automated provisioning and high-quality service assurance, so its partners can grow and improve end customers’ experiences.
Formed from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, PXC brings deep wholesale experience and nationwide scale. Today, it serves approximately 1,000 wholesale partners, including consumer resellers, B2B providers, IT service companies and carriers.
MEET THE LEADERSHIP TEAM
Sir Charles Dunstone set up Carphone Warehouse in 1989 aged 25 after he began his business career selling mobile phones out of his flat in Marylebone. Charles led Carphone Warehouse’s expansion across the UK and beyond and in November 2002, acquired Opal Telecom, providing the opportunity to launch a cost effective, residential, fixed line service to customers.
TalkTalk was launched as a subsidiary of Carphone in 2003 with the unique service proposition that all customers talk to each other for free, forever – our first big disruption to the industry. He led the demerger and subsequent listing of TalkTalk from Carphone in 2010, and remains a major investor following the take-private in 2020.
Through his investment vehicle, Freston Ventures, Charles invests alongside others in disruptive start-ups across a variety of sectors, including the online estate agency Strike, and food brands Five Guys and Chicken Shop.
In 2012, Sir Charles Dunstone received a Knighthood for services to the telecommunications industry and his charitable work. In 2015 he was appointed Commander of the Royal Victorian Order (CVO) for his work with The Prince’s Trust. Charles' charitable trust, the Dunstone Educational Trust, is the main sponsor of the Fulwood Academy school in Preston, Lancashire.
James has been Chief Executive Officer of TalkTalk Group and PXC since September 2024. Prior to that, he was Chief Financial Officer of both companies, having joined in April 2023.
Before TalkTalk, he spent nine years as CFO at the FTSE 250 listed Capricorn Energy, and prior to that had an extensive career in investment banking at Rothschild and Merrill Lynch.
He has significant experience in strategic transformation, capital markets, mergers and acquisitions, and has worked in the telecoms, energy and infrastructure sectors.
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Tom became Executive Chairman of PXC in September 2024, focusing on client relationships and strategic direction. He joined TalkTalk in March 2022 on the acquisition of Virtual1, one of the largest wholesale providers in the UK B2B market, which he founded in 2007.
He first connected Virtual1 with TalkTalk’s Wholesale Services business, and then its network and security arm, creating PXC, of which he was CEO until August 2024. Tom has more than 20 years’ experience in the telecoms industry, having worked for leading global telecommunication providers both in the UK and the USA before founding Virtual1.
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Susie joined TalkTalk in 2022, having first been Group Product, Data & Analytics Director, and a member of the Group executive committee, before becoming Chief Strategy Officer for TalkTalk consumer. She was appointed CEO, TalkTalk, in March 2024, as the consumer business began trading as a separated entity from PXC, TalkTalk Group’s network business.
Susie is an experienced CEO, having previously run YouView, TalkTalk’s TV joint venture, alongside shareholders BT, BBC, ITV, Channel 4 and Channel 5. Prior to that, Susie was a strategy lead at the BBC across technology, commercial and partnerships.