HR Shared Services

Head of Employee Experience

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


We are TalkTalk Group’s Wholesale Business. With an annual revenue c.£1bn and 1200 employees over 3 core sites (Salford, London and Skopje, Northern Macedonia), we are the UKs largest provider of wholesale connectivity.

Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, cloud and ICT services that challenges the status quo. Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of employees, and that our people are experts who care, challenge and commit.

You will be joining at a pivotal moment with the opportunity to define the new employee experience and what it means to work for the UK’s best company. We are looking to do things a little differently, build upon our loved inherited values and create a famous culture.

The Head of Employee experience role reports directly to the Chief People Officer and sits on the People Leadership team. Working across all business areas, focusing on areas including OD, EDI, Internal Comms & Engagement, People Policies, Wellbeing and Talent management. You will work hand-in-hand with Talent Acquisition, Reward & Benefits and Learning and Development to holistically deliver an incredible employee experience so people can do their best work. You will be a trusted thought partner and People Business Partner to the CPO and the broader People team.

Key Accountabilities:

  • Lead the People Business partnering, Internal Communications & Engagement, Health & Safety and People policy team developing strategy, delivering plans, building capability and leading change throughout the organisation.

  • Define and embed the employee experience with the creation of a new employee value proposition, using innovation and design thinking systems to achieve our vision of being the UK’s best company to work for.

  • Develop and implement an EDI strategy that promotes diversity, builds an inclusive culture, and ensures equal opportunity across the organisation.

  • Accountable for organisational design through a multiyear transformational change journey ensuring operational efficiency and effectiveness.

  • Accountable for the People strategy on all new M&A and complex People programmes, including TUPE and collective consultation requirements.

  • Define and embed the new people culture, ensuring internal communications and engagement strategies tune into the voice of the employee, ensuring we invest in the experiences that have the greatest impact to unlock individual, team, and business performance, enhancing employee engagement and well-being.

  • Owns the talent management lifecycle, ensuring People business partners embed talent management in their business areas ensuring diverse talent pipelines and career growth opportunities.

  • Provide guidance and counsel on complex people-related issues, ensuring compliance with employment regulations and best practices. Oversee compliance with employment / labour laws and regulations, maintaining ethical and legal HR practices.

What do I need to deliver this role:

  • Experience in a senior HR role, creating strategy, delivering big people initiatives across a complex business, preferably within telecommunications or technology industries.

  • Expert in organisational design and effectiveness, transformational change and M&A, TUPE and collective consultation. With the ability to design and implement and engage at pace.

  • Excellent communication and leadership skills, with the ability to influence and inspire at all levels of the organisation.

  • A champion of equality, diversity and inclusion championing a great culture

  • Great at bringing fresh new ideas to the table, and inspiring others to think and act in new ways with the drive and accountability of a ‘completer finisher’ to move things forward at pace.

  • The ability to provide clear direction and creative solutions that are commercially minded.

  • Strong presence and able to lead by example, whilst having the capacity to inspire, win hearts and minds to motivate others to be their best.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

HR Shared Services

Head of Employee Experience

Location: Salford Quays, M5 3TT

Contract Type: Full Time


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