Head of Software Products

Location: London, EC2A 1AH (Hybrid working)

Contract Type: Full Time


Head of Software Products

The role

In this new and exciting role as Head of Software Products at TalkTalk Business Wholesale Services, you’ll lead the team that is responsible for our key customer interfaces; 1Portal, our suite of APIs, and our upcoming End User Portal.

You’ll be the subject matter expert and evangelist for the proposition and ensure that we’ve got a deep understanding of our marketplace and its trends by engaging vendors, key partners and internal stakeholders to ensure that we have a market-leading proposition that supports the achievement of key business targets and budgets.

This role of Head of Software Products would be ideally suited to you, as an established leader and driven individual with comparable experience and a proven track record of delivering to tight deadlines and exceeding product performance targets within the IT and/or telecoms markets.

Your responsibilities

  • You’ll be the subject matter expert and owner of the Business Wholesale Software at TalkTalk Business Wholesale Services, whilst being an inspiring leader who ensures a happy, successful and driven Wholesale Software Team of Product Managers and UX design.

  • Liaising with Sales, Marketing and other Product teams you’ll understand our target markets and engage our diverse partner base to ensure that we understand their specific requirements, using your insight to develop, own, run and deliver the strategic software roadmap.

  • You’ll ensure we have healthy, fit-for-purpose and high-performing applications, that are heavily utilised and offer a market-leading user experience.

  • Being an evangelist, you’ll represent TalkTalk Business Wholesale Services’ interests to external audiences to ensure that we are seen to be experts in the marketplace, whilst developing a deep understanding of our competitors, the marketplace, competitors’ technologies and future trends ahead of articulating this to a wide range of audiences.

  • You’ll identify further areas of opportunity and growth and bring these ideas to maturity through comprehensive business cases, whilst ensuring compliance with industry frameworks, such as MEF.

  • Collaborating with Product Operations, Commercial, Automation, Group Product, Group Technology Marketing and other internal teams you’ll ensure that the Product Roadmap is delivered on time and within budget.

  • You’ll assist Marketing in the production of highly compelling materials and collateral, including blogs, press releases and white papers, as well as present TalkTalk Business Wholesale Services and its interests at industry bodies, events and partner meetings.

To be successful in the role

  • Proven experience as a Head of Software Products or similar, leading a software product function in the UK market, including Product Managers and UX Designers.

  • A track record of delivering equivalent products and services to tight deadlines and exceeding product performance targets, ideally within telecoms.

  • Extensive knowledge and experience of the UK and international Portal and API market, with knowledge of other complementary technologies and services, also preferred.

  • A flexible, dynamic approach with the energy and enthusiasm to be the proposition champion both internally and externally.

  • The ability to think strategically, based on market data and customer feedback, demonstrating a sound understanding and vision for the direction of the proposition.

  • The ability to innovate and react to opportunities to generate revenue and profit.

  • Commercial acumen with a good grasp of commercial scenarios and problem-solving, break-even points, and return on investment analysis.

  • Strong interpersonal skills and ability to both lead the team, and to communicate, drive change and improve product success through strong influencing and relationship-building skills.

  • Confidence and desire to be the public face of a market-leading proposition, such as in presenting to a large audience of other industry professionals at shows, conventions and other events.

If this Head of Software Products role sounds like you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Head of Software Products

Location: London, EC2A 1AH

Contract Type: Full Time