Talk Talk Business

Billing and Margin Assurance Senior Analyst

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


The Team

This role is part of the Commercial Team, which is at the heart of the business, with key stakeholders right across Sales, Marketing, Operations and Finance. We ensure everything we do is profitable, with cost consideration being a key factor.


The Billing and Margin Assurance team is key to ensuring we accurately bill newly acquired customers, whilst diligently reviewing our existing base and processes ensuring billing is accurate and profitable. The BMA Senior Analyst will report into the Billing & Margin Assurance Manager and will work closely with the Billing Analysts providing support and guidance.


The Role

As a Billing and Margin Assurance Senior Analyst you will seek out and master the uncovering of revenue optimisation and leakage opportunities. You will sit cross functionally analysing processes, practices, and procedures. You will use your insight to identify where there are gaps and create work streams to lead into the BMA Analysts.


The key responsibilities for this role include:

  • Use initiative to identify potential workstreams and undertake analysis where BMA gaps can be uncovered

  • Utilise reports, customer/invoice data and engage with business teams and business stakeholders to undertake analysis looking for potential leakage and operational effectiveness

  • Highlight any revenue uplift or revenue leakage opportunities, identify root cause with proposed improvement plan for review. Indicate benefits and risk with the view to implement projects and workstreams into the BMA Analysts

  • Help create plans, processes, and support cadence for BMA Analysts to implement solutions based on priorities and recognise time sensitive fixes/projects

  • Supporting BMA Analysts with frameworks to demonstrate progress on workstreams and expected financial results

  • Support in creating frameworks to establish BMA risks in process and operational change with any lessons learnt

  • Demonstrate to business areas the BMA impact on any identified process gaps and work with BMA analysts to find fixes, and support with driving business areas to make process

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Billing and Margin Assurance Senior Analyst

Location: Salford Quays, M5 3TT

Contract Type: Full Time