Talk Talk Business

Account Manager

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Who are we?

TalkTalk Wholesale Services has continually invested to provide a reliable, wide-reaching network that business ambitions and long term partnerships are built on. From firm foundations and a deep heritage in connectivity, we listen and look forward to provide flexible, fair and future-ready services that our partners can stake their reputations on. Whatever our partners need, wherever their customers are, we’re there too.

The role

TalkTalk Wholesale Services is one of the UK’s fastest growing B2B telecoms providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and mobile. 

The Carrier account team own the commercial relationship with our Carrier Customers and are responsible for delivering the annual P&L goals and associated KPI targets. 

As an Account Manager you will be responsible for managing the relationship with a select portfolio of Carrier and Alt Net accounts with annual revenues in excess of +£5m which we expect you to nurture and grow.

You'll be responsible for all aspects of account development, both selling existing products as well as developing opportunities for our Next Generation of Voice and Data solutions.

In addition to your existing Portfolio you will be expected to identify, engage and on-board new Carrier Customers.

Your responsibilities

  • You'll retain and maximise revenues from your existing base through the selling of TalkTalk’s converged voice, data, infrastructure and mobile products into the Corporate arena.

  • Identify growth opportunities within your customer base of between 100-150 accounts.

  • Win new business through referrals or leads generated

  • Operate within the account from C-level down.

  • Leverage and develop new relationships within the account

  • Instigate, develop and maintain a strong framework of key internal relationships

  • Consistently achieve activity and sales targets

Skills required to be successful in the role

  • New business and account management field sales experience in Telecommunications sector.

  • Broad knowledge of the UK ITC market

  • Be a motivated self-starter, able to work in a complex environment

  • Customer focused attitude

  • Understanding of sales cycles and forecasting

What can we offer you?

  • Free TalkTalk broadband for all employees!

  • Electric car charging points available at our HQ.

  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Account Manager

Location: Salford Quays, M5 3TT

Contract Type: Full Time