Homeworking boosts Britain’s productivity: ‘Five days work Now done in four’

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  • 58% of workers in the UK said they had been more productive as a result of working from home, while over half (52%) said they never expect to return to a five day working week in the office
  • A quarter (24%) have started to learn a language over lockdown, while a nearly a fifth (18%) worked on their IT & digital skills
  • When business leaders were asked to select what the most important factors are in enabling effective working from home, 81% identified a safe, fast and reliable broadband connection
  • 40% of business leaders said they expect to invest in digital skills and training more in the future, while almost a quarter (23%) named home broadband
  • To read or download the Lockdown Lessons report click the 'download release' button at the top of this article 

LONDON: Thursday 17th September 2020: Increased productivity as a result of working from home during lockdown could transform the way businesses and employees approach their working week, according to a new study released today. 

Greater productivity enables homeworkers to upskill

The Lockdown Lessons report, commissioned by TalkTalk, revealed that more than half (58%) of workers in the UK said they had been more productive as a result of working from home, and their bosses agree. 30% of business leaders (directors, senior executives or owners) said working remotely had made their teams more productive, while over a third (35%) said they were working more collaboratively.

Lockdown has brought the importance of connectivity sharply into focus for many home workers, with over half (52%) of respondents saying the pandemic had made them realise the importance of the fast, reliable internet connection.

Another trend identified by the study in the increase in ‘bite-sized learning’ facilitated by connectivity. The report undertaken by leading employment experts Working the Future has found that consumers are using online sources to learn new skills outside of their jobs, thanks to having additional hours in the day saved by working from home.

40% said they had watched online educational content during lockdown, while 16% had enrolled in a full online educational course. Almost a quarter (24%) have started to learn a language over lockdown, while a nearly a fifth (18%) worked on their IT & digital skills. Cooking (22%), baking (15%) and gardening (13%) were other popular areas of learning.

This time spent learning was not wasted. A third (32%) have developed a new skill, while 30% will seek out further online learning in the future. Nearly a fifth (18%) of 18-24 year olds said their career prospects had improved during lockdown. It also appears to have nurtured an enterprising spirit, with a potential 5.3 million consumers* (10%) having started an online side hustle - a part-time role or project outside their primary job - as a way to generate extra income.

The report also revealed that fast, reliable broadband (51%) was ranked as the second most important commodity during lockdown, beating online shopping deliveries (37%) and a large living space (24%), ranking only behind having a garden (59%).

Data usage during lockdown increased 40% year on year according to TalkTalk data leading the brand to launch its new Homeworker package – providing an additional business-grade line dedicated for home working**.

Homes becoming offices: Businesses are already investing in home working

The study showed 81% of business leaders identified a fast, reliable broadband connection as a priority for effective home working. That’s double the number of business leaders who said a workstation (41%), such as a desk, was a priority for their employees.

Two out of five (40%) business leaders said they had provided financial support towards employees’ phone or broadband bills, and the same number said that they had given £100-£200 to improve their employees’ home working environment. A quarter (24%) of the respondents even said that they had invested in mental wellbeing apps, such as yoga subscriptions.

Yet there are some areas this year where businesses have also saved money. Business travel (62%) and company entertainment such as Christmas parties (45%) were identified by business leaders as areas to cut expenditure in the future, no doubt because of their relatively high risk of Covid-19 transmission among employees.

The business leaders are expecting to invest in ways to boost employee productivity while working from home, 40% identifying digital skills and training and just shy of a quarter (23%) naming broadband as target area.

Tristia Harrison, Chief Executive Officer at TalkTalk, said: “Lockdown Britain has seen a boost in skills and productivity for home workers, with unexpected lessons for how we emerge from the pandemic. As people have been working from home, they’ve also been learning: from new languages, to cooking, to IT skills. With flexible working we’re becoming so much more productive it seems that Britain is now getting five days’ work done in four, which is encouraging as Britain builds back from the crisis. To unlock this productivity boost, home connectivity is vital, and it’s clear that bosses are already investing in people’s home office needs. That’s why we’ve launched a new Homeworker package to meet demand for those customers and businesses now working from home for the long term. With an additional business-grade line dedicated for home working, customers in busy households can rest assured that their broadband meets their connectivity needs.”

Catherine Barnard, Partner at Working The Future, said: “A future where a four-day work week is the norm could be a lot closer than people think. If someone can do their work in four days rather than five as a result of flexible working hours, it stands to reason that they can use the fifth day to further improve skills that complement their role. The challenge is to pivot from a ‘one-size-fits-all’ approach to employment.”

For more information on TalkTalk’s new Homeworker package: www.talktalk.co.uk/shop/broadband/homeworker


* According to Lockdown Lessons research 1 in 10 Brits started a side hustle during lockdown. In 2020 there were c.53 million adults in the UK. https://worldpopulationreview.com/countries/united-kingdom-population

** TalkTalk’s new Homeworker Package gives you a second line into your home, so you can benefit from business-grade connectivity while you work. Enabling you can get through your to-do list without having to worry about someone’s Netflix marathon interfering with your Zoom calls.

Key benefits

  • Second line into your home, dedicated to business use
  • Speeds of up to 76 Mb/s  
  • Totally unlimited usage, no caps
  • 7 days a week, UK based support
  • No set-up fee

About the Lockdown Lessons Report

Lockdown Lessons analyses consumer online behaviours during lockdown and cross references them with TalkTalk network data and existing reports and opinion on global workplace trends. Analysis has been undertaken by leading business management consultants Working the Future. Research analysed within the report was a Fly Research study of 1000 participants and 250 business leaders completed in August 2020.

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