Talk Talk Business

Technical Service Analyst

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


For our larger, valuable and more complex Enterprise partners and customers, there is a requirement for a higher level of technical assessment and consultancy when our Change Management or Incidents have an impact. Technical Service Analyst will tactically review and oversee TalkTalk Business change & incident management with priority towards Enterprise Partners & Customers. They will provide ad hoc solutions in support of the above role as well as provide impact and data analysis as and when required by the business


• Review all Planned Network changes and planned maintenance.

• Attend Change Approve Forum / Boards Representing TalkTalk Business and it's Customers.

• Run and maintain complex & technical mediation over the Change Management output

• Provide consultancy & specific analysis to our Enterprise base.

• Maintain, run & develop a CMDB for our Enterprise partners & customers

• Identify, document, quantify and communicate impact & risk to the Enterprise base.

• Collaborate with Network Change Management Teams on Network change projects

• Understand, in conjunction with the Partner/Customer, the business critical services.

• As required, work with the Change Management Team and the Enterprise Service Managers to realise an approach to drive continuous improvement.

• Provide support regarding change escalations from a Service Management perspective.

• Assist specific projects as requested by the Director/Head of EG Service Management.

Must Have-Functional knowledge

  • CCNA level of knowledge
  • Ideally experience of working in a Telco/ISP
  • Advanced Excel Skills and solid analytical & numerical skills.
  • Customer focused and experienced working with high value partners and customers.
  • You are can-do and non-defensive. You are able to Interact and influence at the highest levels
  • Ability to work in a complex and challenging environment
  • Have Assurance/technical experience/knowledge

Great to Have

  • Change Management experience
  • CCNA qualified
  • ITIL Qualifies
  • Experience of escalation handling

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

  • Support you to achieve your career goals
  • Offer income protection and life assurance
  • Offer a range of discounts on the product.

If this sounds like you please apply and we will be in touch soon!

No of Openings


Scheduled Weekly Hours


As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Technical Service Analyst

Location: Salford Quays, M5 3TT

Contract Type: Full Time