Technical Delivery Assurance Manager

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Our Software Delivery Office is at the forefront of ensuring our wider software function is delivering the underpinning TalkTalk OnePlan. This position is an exciting opportunity to create a culture, a way of working & style of communication, whilst delivering real impactful change at a strategic level.

Key Responsibilities will include, but not be limited to:

  • Translation of annual business plan to required technology team owners
  • Defining the ways of working and templates to allow consistent approach to roadmap, governance and reporting across all teams
  • Collation of all feature roadmaps to one, rolled up, integrated view.
  • Identification of key dependencies across the program, highlighting in the integrated roadmap.
  • Working closely with the demand manager to understand new requirements and to integrate approved new work items into the integrated plan
  • Working with the business to ensure that the business plan is kept fully aligned with the integrate technical roadmap, and reporting on progress against expectations
  • Communicating quarterly technology roadmap to business stakeholders
  • Facilitating weekly reporting to the business, reporting any exceptions to planned work.
  • Continuous improvement on ways of working across the delivery function.

Essential Skills

  • Experience: As a guide, minimum of 5 years working in technology delivery roles
  • Delivery: Agile and Lean Methodologies - Act as an expert who advocates good practices, reflecting continuously and challenging teams to create and tailor new ways of working
  • Delivery – Clear evidence of leading significant technology deliverables within a software or wider technology remit
  • Communication Skills and Stakeholder Engagement – Strong experience updating senior stakeholders on complex independent technology releases
  • Leadership: Matrix Team Management – Strong evidence of enabling & building team culture & co-ordination without direct report influences


  • SAFE, LESS or other agile certifications (PSM1, PSPO1 etc)
  • Working knowledge of TalkTalk’s BSS & OSS technology stack
  • Experience in software testing or development
  • Evidence of business post go live support & management (hypercare, post warranty support etc)
  • Driven individual who wants to shape & grow not only the role, but the wider function they sit within

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Technical Delivery Assurance Manager

Location: Salford Quays, M5 3TT

Contract Type: Full Time