Talk Talk Business

Service Delivery Analyst

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Service Delivery Analyst

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The Role

The overall purpose of the Service Delivery Analyst is to support the Service Delivery Manager and work with Operations and non-customer facing departments as part of a wider team to monitor and analyse performance across all campaigns, driving actions to improve. To understand and predict future volume and Service Levels as well as ensuring our key stakeholders across the business are kept updated.


Campaign ownership

• Liaising with the forecasting team to understand call volumes and trends, to determine an operational forecast and predicted service levels. To work alongside operations and non-customer facing departments to review forecast, predicted service levels, campaign performance, potential issues and any trends. To adjust, make recommendations, present findings and update stakeholders, putting any recommendations into place.


• Clearly, concisely and professionally present information that is relevant to stakeholders that adds value and handling and negotiating with stakeholders with conflicting priorities.


• Taking responsibility for getting things done even when they involve aspects outside your area. Making own informed decisions, being confident to act upon them and able to explain rationale when appropriate.


• Show courage to try new things and having the ability to think laterally on new dynamic solutions for any issues.

Functional Knowledge

• Maintain a good working knowledge of the companies key business development areas, product/system changes and operational knowledge. To contribute beyond your own specialism and take an interest in initiatives which are taking place outside your area, encouraging others to do the same

What can we offer you?

  • Free TalkTalk broadband for all employees!
  • Electric car charging points available at our HQ.
  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this opportunity sounds like it could be the next career step for you, please apply through the link and submit your details via Workday, we will then be in touch to update you on your application

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Service Delivery Analyst

Location: Salford Quays, M5 3TT

Contract Type: Full Time