Senior UX Designer

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


A Senior User Designer is an experienced designer who works with minimal support and can influence and mentor others.

At this level, you:

  • Focus on the needs of the user and help embed the UX process.
  • Lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
  • Identify key stakeholders and build and maintain meaningful relationships, proactively collaborating and updating them early and often to keep them in the loop. 
  • Take responsibility for design quality across complex services and make sure it is delivered on time.   
  • Make important decisions based on research and understand how this research impacts others.
  • Set direction and embed good practice within teams.
  • Help feed into the measurements of success and define what good looks like. 
  • ​ Mentor other designers

    Skills needed for this role:

    Agile working
    . You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You know how to help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope.
    Communication skills. You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.
    Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
    Digital perspective. You have the ability to apply a digital understanding to your work. You can identify and implement solutions for assisted digital. 
    Evidence- and context-based design. You know how to design systems for use across multiple product and services and can identify the simplest approach out of a variety of approaches.
    Experience of working within constraints. You can identify constraints and can communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met. 
    Facilitating decisions and workshops. You know how to build consensus between services or independent stakeholders. You can lead others to make good design decisions. You know how to organise and execute different workshops.
    Leadership and guidance. You can make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You engage in varying types of feedback choosing the right type at the appropriate time and ensuring the discussion and decision sticks. You can bring people together to form a motivated team and help create the right environment for a team to work in. You know how to facilitate the best team make-up depending on the situation.
    Prototyping. You are experienced in using a variety of methods of prototyping. You know how to share best practice and can coach others. You can look at strategic design end to end. You can create static HTML and CSS prototypes. You know how to code for different screen sizes. You can version and host a prototype. 
    Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. 
    User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user.

    About TalkTalk

  • We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.
    We’ve created a working environment where you can be yourself and give your all. You’ll be called upon to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business.

    The Team

    You will be a crucial member of a team that wants to lead the way through a user centric transformation. We are championing user-centered design thinking and data driven change whilst facilitating design to help TalkTalk achieve business goals. 
    This is an excellent opportunity for you to develop and gain experience of the full product-design life cycle. You will contribute from an early research stage through to delivery and measurement.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Senior UX Designer

Location: Salford Quays, M5 3TT

Contract Type: Full Time