Senior Insights Analyst

The role

In your role as Senior Insight Analyst, you will have responsibility for maintaining strong analytical business partnerships across our Consumer teams, where you’ll also help to create our data-first culture which champions the power of insight.

In our Senior Insight Analyst role, you’ll be collaborating and business partnering across the business and success will be achieved through requirements gathering, the provision of agile analytics and providing consultancy on what the art of the possible is with our data and analytics capability.

This will require you to be closely aligned with the strategic direction of specific domains and to live and breathe their specific goals and objectives. 

Finally, your ability to influence key stakeholders - up to and including Directors in the main – within both the Consumer and Technology business-facing organisations will be crucial.

Your responsibilities:

• As a Senior Insights Analyst, you’ll optimise the use of data and analytics to deliver value-creating sights into:

  • Customer acquisition and lifecycle management

  • Churn prediction and reduction

  • Customer experience transformation

  • Cost to serve optimisation

• Working in partnership with the Data Platforms team you’ll develop and implement simple tools to enable commercial and operational teams to ‘self-serve’, whilst more widely acting as a catalyst for building data and insight capability across the group.

• You’ll play a key role in driving cultural change at TalkTalk, raising awareness of the power of data and insight, and contributing to a vision that people can get behind and feel excited about – whatever their role

• Acting as a sounding board and expert advisor to senior leaders as they tackle complex business problems, you’ll proactively identify value creation opportunities across the organisation, including developing business cases, as required.

• You will provide support and mentoring to junior colleagues when required.

• You’ll identify and prioritise problems that have the most value to the organisation using strong commercial acumen and empower and partner with key decision-makers to ensure timely, comprehensive and insightful information that has a business impact, whilst challenging others where appropriate.

What do I need to be successful in this role?

• A track record of collaborating with senior leaders on strategic initiatives, whilst generating enthusiasm, pride and momentum across the team to raise our world-class function.

• A strong understanding of advanced current and emerging technologies that can create a competitive advantage, with an ability to generate insights across multiple sources of data.

• Strong analytical problem-solving solving, influencing and communication skills (both oral and written), along with an open-minded, flexible and positive attitude toward new challenges and a willingness to embrace business change.

• Advanced in SQL skills. PowerBI, Python / R and knowledge of open-source data are advantageous.

• Strong operational delivery track record, comprehensive knowledge of data analysis and reporting, good awareness of data warehousing, physical and logical data modelling, statistical analysis tools, data governance and master data management.

• Commercially aware and capable of interpreting business needs and requirements in a compelling and understandable way to stakeholders, with experience in working with complex customer journeys involving several touch points.

If this Senior Insights Analyst role sounds like you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.