Senior Business Analyst

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Group Transformation work in partnership with business units across TalkTalk to shape and deliver change across the group, acting as a trusted supplier of expertise and delivery excellence.

As a Senior Business Analyst you'll play a key role in the Analysis function by driving business, process and systems analysis for projects ranging from design and development of new and innovative products to major business transformations.

You'll deliver high quality analysis in complex cross functional/multi-platform situations with the minimum of supervision from a Lead Analyst.

You may also be supervising and directing the analysis activities of other analysts on the same project/programme.


How will I add value in this role?

The role is comprised of four components: delivery, stakeholder management, commercial and strategic awareness, and leadership.


  • You'll work with sponsors and technology leads to shape and assess feasibility of programmes and/or projects.

  • You'll devise & communicate/gain buy in to the approach and plan for analysis on the project.

  • You'll work in partnership with business teams to understand and map current state end-to-end customer journeys and business processes in the corporate repository as well as facilitating/driving the design of target state journeys/processes and map them in the corporate repository.  

  • You'll also work with business and technology delivery teams to capture, analyse, define and document deliverable business change requirements.  Inclusive of non-functional requirements.

  • You'll be the person driving analysis to identify the systems and process impacts arising from agreed business requirements and translate requirements into systems functional/behavioural models (e.g Use Cases, Screen Navigations etc)

  • You'll work with business readiness teams to ensure impending changes are well understood for a successful implementation

Stakeholder management

  • You'll build a robust base of business and technology stakeholder relationships and develop an understanding of the needs of stakeholders from SME and up to Head of/Director level

  • You'll use your influencing skills to gain buy in to the analysis approach & solutions.

Commercial and strategic awareness

  • You'll build an understanding of the business and commercial environment into which the project will deliver

  • You'll be able to demonstrate an understanding of key business metrics and KPIs relevant to the project

  • You'll focus on the customer to ensure analysis & solutions remain true to the organisation's strategy, delivering great products and services


  • You'll be accountable for analysis delivery of other BAs on the same project assignment or programme as well as managing contingent analysis resource, if required.

  • You'll also drive quality practice standards by coaching, mentoring and leading other analysts and driving analysis standards and quality improvement initiatives

What do I need in order to deliver in the role?

  • You'll be an experienced Business Analyst who has worked on large / complex change projects

  • You'll have significant delivery in waterfall/iterative/agile with the ability to communicate effectively & influence at director level

  • You'll be able to bring structure to the ambiguous, using your exceptional problem solving skills & techniques to overcome challenges

  • You're used to planning your own activities and working independently

  • You'll be able to demonstrate your ability to grasp abstract/new concepts quickly

  • Experience within the Telco industry would be beneficial but is not essential

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Senior Business Analyst

Location: Salford Quays, M5 3TT

Contract Type: Full Time