Talk Talk Business

Senior Assurance Engineer

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity

Review customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.

A competent senior assurance engineer possesses a combination of both problem-solving and innovation skills to attend to several technical challenges

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.

Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives

·  A responsible attitude

·  Ability to prioritise work

·  Good at planning ahead

·  Remaining calm under pressure

·  Decision-making abilities

·  Technical Skills

·  Time management

·  Ability to have authority but tactful with it

·  Accurate record keeping

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Senior Assurance Engineer

Location: Salford Quays, M5 3TT

Contract Type: Full Time