Sales Enablement Coordinator
Who are TalkTalk?
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
The role of a Sales Enablement Coordinator involves supporting the Sales Function and our Partners, helping them to have a great experience and making TalkTalk Wholesale Services easy to do business with.
The Sales Enablement team is responsible for providing a support infrastructure that enables and empowers our Sales teams to deliver brilliantly for our Partners. The team provides a great platform for you to get involved in innovation and process improvement as well as getting exposure to wider business. The team is a critical part of the wider sales function,
Your responsibilities
Providing desk-based support for Partners and our Salespersons
Responsible for the raising order paperwork as requested by the Sales Teams
Responsible for the raising of orders for Connectivity, Cloud and Retentions
Responsible for processing new leads, creating accounts and ensuring creation of opportunities on Salesforce
Be familiar with products and services and attend internal training and sales meetings as required by your line manager
Support the Sales Account Directors and Managers in fulfilling their role
Navigate 1Portal at a Sales User level
1Portal admin, order placement and order status query support
For incomplete, inaccurate or non-compliant orders, work with the respective Salesperson and/or Partner to resolve outstanding issues
Order status liaison for Partners – proactive and reactive updates
Supplier and Commercial Team liaison if pricing is unavailable via 1Portal
Support and investigate Finance queries
Reporting
Own ad-hoc Projects delegated by Head of Sales Support
Skills, Knowledge and Experience
Must have:
Excellent organisational and communication skills (both written and verbal), visual accuracy and attention to detail are essential
Good numeracy skills
Administrative experience
Ability to multitask and prioritise when workload volume is high
Deliver responses/results as accurately and efficiently as possible to ensure the best possible chance of winning new business
Highly organised and motivated
Be great to also have:
Product and process knowledge
System and portal knowledge (including Salesforce)
A curious mind and desire to constantly improve
Relevant experience in the Telecommunications Industry
What can we offer you?
Free TalkTalk broadband for all employees!
Electric car charging points available at our HQ.
Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
What to do next?
If this role sounds like it could be for you, please apply and we will be in touch soon!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Benefits
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My Wellbeing
We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.
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My Products
We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).
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My Flexibility
We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.
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My Benefits
Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.