Talk Talk Business

Sales Enablement Coordinator

Location: London, EC2A 1AH (Hybrid working)

Contract Type: Full Time


Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

The role of a Sales Enablement Coordinator involves supporting the Sales Function and our Partners, helping them to have a great experience and making TalkTalk Wholesale Services easy to do business with.

The Sales Enablement team is responsible for providing a support infrastructure that enables and empowers our Sales teams to deliver brilliantly for our Partners.  The team provides a great platform for you to get involved in innovation and process improvement as well as getting exposure to wider business.  The team is a critical part of the wider sales function,

Your responsibilities

  • Providing desk-based support for Partners and our Salespersons

  • Responsible for the raising order paperwork as requested by the Sales Teams

  • Responsible for the raising of orders for Connectivity, Cloud and Retentions

  • Responsible for processing new leads, creating accounts and ensuring creation of opportunities on Salesforce

  • Be familiar with products and services and attend internal training and sales meetings as required by your line manager

  • Support the Sales Account Directors and Managers in fulfilling their role

  • Navigate 1Portal at a Sales User level

  • 1Portal admin, order placement and order status query support

  • For incomplete, inaccurate or non-compliant orders, work with the respective Salesperson and/or Partner to resolve outstanding issues

  • Order status liaison for Partners – proactive and reactive updates

  • Supplier and Commercial Team liaison if pricing is unavailable via 1Portal

  • Support and investigate Finance queries

  • Reporting

  • Own ad-hoc Projects delegated by Head of Sales Support

Skills, Knowledge and Experience

Must have:

  • Excellent organisational and communication skills (both written and verbal), visual accuracy and attention to detail are essential

  • Good numeracy skills

  • Administrative experience

  • Ability to multitask and prioritise when workload volume is high

  • Deliver responses/results as accurately and efficiently as possible to ensure the best possible chance of winning new business

  • Highly organised and motivated

Be great to also have:

  • Product and process knowledge

  • System and portal knowledge (including Salesforce)

  • A curious mind and desire to constantly improve 

  • Relevant experience in the Telecommunications Industry

What can we offer you?

  • Free TalkTalk broadband for all employees!

  • Electric car charging points available at our HQ.

  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Sales Enablement Coordinator

Location: London, EC2A 1AH

Contract Type: Full Time