Research Manager

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Research Manager

The role

In this new and exciting role of Research Manager, you’ll be an important member of TalkTalk’s ad hoc research and market intelligence team, collaborating on projects spanning brand strategy, usage and behaviour, proposition testing and customer journey.

Spanning both qualitative and quantitative research, as well as involvement with market intelligence initiatives, you’ll be a key member of the Research and Market Intelligence team within Insight & Analytics.

If you’ve got a real passion for understanding people’s behaviour and delivering value to the business, this Research Manager will be the ideal role for you.

Key responsibilities

  • Collaborating with key stakeholders across Consumer, Business, and Wholesale teams, with departments such as Marketing, Brand, Commercial, Product, Customer Experience and Propositions, you’ll lead projects both internally and partnering with external agencies.

  • Understanding research requirements from stakeholders to write detailed, succinct briefs, and answering ad hoc business questions, you’ll clearly articulate actionable insights from qualitative and quantitative data.

  • You’ll review research outputs and provide strategic direction to our agencies to support story-building, whilst analysing and distributing market share and performance insights to the business, including competitor analysis.

  • Supporting the Principal Research & Market Intelligence Manager in report creation, you’ll develop strong working relationships with colleagues and champion high-quality standards.

To be successful in this role

You’ll be bright, enthusiastic and someone who wants to take responsibility, looking to contribute from day one and hit the ground running in leading and managing a variety of projects.

As someone who thrives in a fast-paced, high-energy environment, you’ll be calm under pressure without compromising on quality standards, whilst having excellent listening skills, high levels of emotional intelligence and recognising the value of collaboration, in addition to:


  • Proven experience as a Research Manager or in a similar end-to-end market research role, which can be agency or client-side.

  • Highly experienced in using advanced research techniques whilst managing qualitative and quantitative end-to-end research projects, including data sampling, partner briefing, survey design, fieldwork management, analysis, and reporting.

  • The undertaking of competitor analysis and analysing of market data

  • Advanced in the use of Excel and PowerPoint, for the purpose of creating reports and presenting to stakeholders.

  • Excellent attention to detail, communication skills and problem-solving skills.

  • Drive to develop your own knowledge and skill set.


  • People management experience

  • SPSS or Q-Research software

  • Telecommunications industry experience

If this Research Manager role sounds like you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Research Manager

Location: Salford Quays, M5 3TT

Contract Type: Full Time