Consumer

Propositions Manager

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time

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Responsibilities

  • Interprets the Commercial Objectives, taking inputs from customer research, behaviour, trends and market context to develop compelling customer propositions.
  • Works closely with Marketing and Sales to align thinking, ensuring that propositions are targeted, positioned correctly and meet customer needs and expectations.
  • Work closely with the Product Team providing clear product requirements and ongoing input to the Product Manager throughout product discovery, development and lifecycle management.
  • Ensures excellent go-to-market for all new propositions and business wide readiness ahead of launches, whilst ensuring existing propositions remain relevant in the market.
  • Continually monitor proposition and go to market performance, identifying areas for enhancement
  • Help shape the vision and co-ordinate the go to market activities, tailored by segment and vertical.
  • Maintain a keen eye on volume and value performance to monitor success and identify areas for improvement.
  • Ensure pricing strategy is aligned to market dynamics; balancing profitability with customer affordability

What we’re looking for

  • Experience in a commercial, finance, product or proposition’s role, ideally with industry experience.
  • A curious mindset and the desire to always keep up with the latest industry trends.
  • A hunger to drive the very highest levels of performance.
  • Proven, demonstrable commercial and financial acumen.
  • You will be an excellent communicator and storyteller.
  • Strong interpersonal skills and good stakeholder management.  Able to influence Trading, Marketing, Customer Service, Finance as well as Product and Tech transformation and development teams.
  • You will need to think like a customer. This includes understanding our market positioning and why a customer would choose us.  You’ll be equally aware of what is going on internally and anticipating anything which might be an opportunity or a risk.
  • A curious mindset and the desire to always keep up with the latest industry trends.
  • Ability to adapt and create plans in a fast-paced environment balancing multiple priorities.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Benefits

  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Consumer

Propositions Manager

Location: Salford Quays, M5 3TT

Contract Type: Full Time

Apply