Product Quality Assurance Engineer

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


A quality testing role ensuring that all consumer facing products are fully tested and understood before the release to the TalkTalk customer base. This role identifies issues and bugs and facilitates a resolution (fix). It is a preventative role saving the TalkTalk business customer contacts and therefore cost. Products are also improved over time as new iterations go through a quality cycle which breeds customer loyalty and commercial success.

How you will add value to this role:

  • Product Quality Assurance (PQA) testing of TalkTalk group products and related services before their launch.
  • Debug and troubleshoot failed electronic components, assemblies and systems using test equipment and schematics.
  • Monitor component failures and initiate supplier notification if defect rates exceed acceptable levels.
  • Identify and resolve issues that adversely affect test yields.
  • Collaborate with engineering and manufacturing teams to establish production test plans and processes
  • Compile and maintain test-related documentation, including test plans, procedures, results, and reports.
  • Initiate new ideas and concepts, plan and roll out process improvements to the QA operation.
  • Data collection, problem solving, analysis and publication of test results working to industry best standards.
  • Work effectively with high profile internal and external customers across multiple sites.

To be successful in this role you must have:

  • ISEB Foundation Accreditation
  • 2+ years of Quality Assurance experience
  • Familiar QA methodologies, tools, processes
  • Experience in writing test plan & test cases
  • Excellent communication, written and oral

It would be desirable if you have:

  • BSc/MSc in Engineering, Computer Science
  • Good data analysis and presentation skills
  • Familiarity with WI-FI 802.11 a/b/g/n/ac
  • Experience automating user interfaces
  • Experience with packet tracing tools
  • Excellent organisational & time management  

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Product Quality Assurance Engineer

Location: Salford Quays, M5 3TT

Contract Type: Full Time