As a Product Manager, you will be accountable for the strategic direction, roadmap and ultimately the development, through collaborative working with your colleagues, of a market-beating product portfolio, in line with the company business plan and targets, the OnePlan.

You will report into the Head of Product in your area, you must also be able to drive initiatives forward and ensure decision are made quickly within matrix teams. You will be expected to own your portfolio area with a high level of autonomy, identify opportunities and drive them to fulfilment.

You will leverage industry and market insight to determine how we can shape our portfolios in line with key trends. You will also need to work with Key Stakeholders and Customers to ensure the products we develop, and offer are in line with the market and Customers demand. You will also work closely with the Transformation and Software delivery teams to prioritise and launch successful products.

This is a highly visible product role that will involve working with a range of stakeholders across the business to ensure revenue and CSAT targets are achieved.  You may also be required to present at Customer Events, Industry Conferences, and get involved in Industry Consultations.

The ideal candidate must have:

• Product Management experience, can demonstrate understanding of customer needs, product-market fit, deriving competitive advantage, creation of an excellent CX with a clear focus on delivering what customers want

• Good understanding of the product discovery process and working with agile delivery teams

• Good understanding of Product Lifecycle Management

• Good understanding of telcos/ISPs industry and market, online security, relevant technologies

• Excellent analysis, planning, presentation and execution skills, including ability to develop business cases

• Proven delivery in complex dynamic situations

• Strong stakeholder management skills, able to communicate and evangelise the vision, the strategy and the roadmap, while taking on all feedback and stakeholder input.

• Good collaborative skills, actively supporting the establishment of the new product processes and product team structure.

You’ll work with stakeholders, internal and external, to ensure the product line is delivered efficiently to the highest performance and quality levels and at best value. Key stakeholders are the Business Direct team (Sales, Operations, Marketing, CX), Group Transformation, Direct Commercial, Insights, Finance and your colleagues in the Product Teams, mainly driving, influencing, advising and keeping track of our goals.

As a person, you’ll be flexible, open to change, driven, smart, creative, persistent and enjoy being part of something big!

Specific Accountabilities for Product Manager: Direct Business Products

This role is accountable for managing the DIA (Dedicated Internet Access) and Ethernet portfolio, including EAD, EFM, EoFTTC and Enterprise FTTP within our Direct Business product team. This includes:

• Product Discovery, creatively and clearly articulating product/market fit, customer journey, CX, business case and identify any technical constraints. You’ll create and evangelise the product vision and develop the strategy to achieve this. 

• Understanding the market landscape and customer requirements for SOHO, SME and Enterprise customers, creating the product vision, strategy and roadmap

• Identifying profitable opportunities for new value-added services, developing a portfolio that further differentiates and builds the TalkTalk Business Proposition  

• Ensuring that the product requirements are well understood, and that the solutions that we create support the success of our customer propositions

• Development of the business case

• Ensuring the Product Owner is supported and fully briefed

• Ongoing Product Lifecycle Management of all in-life products which includes gathering and prioritising internal and external customer requirements.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.