Marketing Communications Executive

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


As Marketing Communications Executive, working within a busy marketing team you will play a key role in supporting the delivery and execution of a wide variety of marketing communications for TalkTalk Wholesale Services.

You will support the creation and delivery of customer comms for a range of in-life programmes to our Partner base, including product updates, pricing notifications, operational updates, as well as cross-sell and up-sell campaigns.   

With previous experience in a CRM/email marketing role, you’ll be comfortable planning and delivering targeted, customer-focused communications to drive engagement.

You will be a self-starter, thrive on being part of a busy team and recognise the value of data to support the delivery of highly engaging marketing communications.  Excellent people and communication skills with a ‘can-do’ attitude are essential and the ability to work directly with cross-function stakeholders is key.

This is what the day to day responsibilities will look like:

  • Manage the end-to-end delivery of our in-life customers communications, including planning, briefing, copywriting/content management, email build, activation and performance tracking. 
  • Work with colleagues across Product, Operations and Commercial teams to ensure the briefing process is followed and all communications are delivered on time. 
  • Build and deliver email campaigns and nurture journeys within our Marketing Automation platform, Pardot. 
  • Work with an external print agency to manage the delivery of postal communications.
  • Manage the sign off process for all communications, working closely with the appropriate stakeholders.
  • Work closely with our Insight & Analytics and Sales team to understand how to most effectively segment and target audiences to drive engagement. 
  • Analysis the performance of our customer communications, providing regular update to key stakeholders and delivering recommendations on how to improve performance. 
  • Utilising a ‘test and learn’ approach to drive continuous improvement to our communications.
  • Ensure compliance with GDPR and data protection regulations.   
  • Support the wider team with ad-hoc duties, including working alongside our Marketing Managers to deliver integrated campaign activity.
  • Responsible for supplier onboarding and the raising of purchase orders.

Required experience and skills:

  • You will have previous marketing experience, preferably gained within a B2B environment.
  • Experience with email delivery platforms and marketing automation, including Pardot (essential).
  • Comfortable working to tight deadlines in a fast-paced environment.
  • Experience with copywriting.
  • The ability to manage mutiiple tasks and priortise workload effectively.
  • A self-starter, you will be able to demonstrate you creativity and innovation.
  • A true team player with excellent communication skills & effective stakeholder management.
  • Data-driven with experience delivering data reporting and analytics.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Marketing Communications Executive

Location: Salford Quays, M5 3TT

Contract Type: Full Time