Talk Talk Business

Head of Commercial - Supply & Partnerships

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Head of Commercial – Supply & Partnerships

The role

In this exciting new role of Head of Commercial – Supply & Partnerships, within the newly formed Supply & Partnerships division of TalkTalk Group, we’re looking for an experienced commercial leader to execute and drive the Group’s supplier strategy whilst leveraging the level of competition and choice now available in the supply of Full Fibre connectivity.

To deliver services to its 4m wholesale and retail consumers, we utilise our own UK network (3k nodes, the largest unbundled network in the UK) as well as third-party network suppliers to supply “last mile” connectivity to customer premises.

As new supply alternatives have emerged as the UK broadband market undergoes a structural transition from copper to fibre, TalkTalk is seeking to take advantage of this market pivot by utilising its scale to develop a compelling mix of partnerships that will improve the underlying unit economics of both the Direct and Wholesale divisions.

Your objective as Head of Commercial – Supply & Partnerships is to play a critical role in optimising TalkTalk's unique commercial and competitive advantage and deliver an enhanced capability/platform that can be monetised by these areas.

The Team

The role of the Commercial team within Supply & Partnerships is optimising the overall commercial position, with a focus on COGS, for TalkTalk Group through competitive supply and ensuring TalkTalk customers and partners gain access to great value Full Fibre products.

Negotiation of commercial terms with Suppliers, both current and potential, the team leads across the process from initial set-up, ongoing monitoring, benchmarking and evaluation of commercial offers, whilst coordinating the commercial aspects of the Copper to Fibre programme, including the removal of legacy network infrastructure to deliver cost rationalisation and operational efficiencies.

Your responsibilities

  • You’ll execute the competitive supply strategy including external negotiations and securing agreements with our current and new suppliers, whilst optimising and reducing the connectivity CoGS for the Group.

  • Holding external suppliers and ourselves accountable for delivering on commitments made in contractual agreements, you’ll negotiate with current and potential suppliers for fibre connectivity supply in line with our supplier strategy.

  • You’ll ensure commercial agreements are legally and commercially robust, sustainable and drive long-term profitability, and evaluate business cases with Finance and negotiation of new offers from suppliers.

  • Driving cross-functional collaboration with other key areas of the Group (e.g. Direct, Wholesale, Operations/technology) you’ll ensure both trading and change delivery plans are designed to maximise the value from supplier relationships. 

  • You’ll provide expert telco commercial expertise on other projects led by other teams where required, representing Supply & Partnerships, and ensuring a long-term, strategic and group-level view is put forward. 

  • Providing coaching and advice to direct reports and team members you’ll ensure they drive the team towards the achievement of their objectives.

To be successful in the role

  • A proven Head of Commercial or similar high-calibre individual with strong telco experience, commercial acumen and negotiation ability.

  • Excellent analytical and numeracy skills to support solid commercial decision-making across the group.

  • The ability to build multi-level relationships across the organisation with the gravitas presenting to Senior/Exec management, as well as external Suppliers, particularly at C-suite.

  • Excellent stakeholder management, offering clear and concise communication.

  • The ability to visualise an opportunity and communicate to stakeholders and contributors, including creating business plans and models for C-suite review and evaluation.

  • A proven change agent, able to organise, coordinate and deliver in complexity, with a strong background in the delivery and implementation of complex opportunities.

If this Head of Commercial role sounds like you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Head of Commercial - Supply & Partnerships

Location: Salford Quays, M5 3TT

Contract Type: Full Time