Ethernet Delivery Specialist
As a market leading provider of wholesale Ethernet services in the UK, we pride ourselves on delivering great service in our mission to be the wholesale provider of choice.
To deliver this mission, our Delivery specialists will build authentic, purposeful, and professional relationships with our Partners to understand their business aims and objectives ensuring they can make best use of delivery cycle to maximise business outcomes.
This is a pivotal role to ensure we maximize order realisation and achieve our 'Value' aims through reduced cost to serve
You will be a subject matter expert on all Ethernet products (e.g EAD, EoFTTC, EFM)
Key Responsibilities
Work with our partners to monitor and understand their order management performance, paying particular attention to their leakage, contact rate, delays, order exception rate and time-to-provide.
Attend weekly, monthly calls with customers & suppliers where appropriate to build relationships and provide education on how best to work with TalkTalk Business.
Co-ordinate customers projects including upfront calls with Bid teams to win business, and upfront calls with customer to walk through best practice.
Manage high level escalations and problems orders end to end, escalating into the right channels with our key suppliers and internal teams.
Pro-actively identify and intervene on problem orders, working with our off-shore fulfilment centre and suppliers to bring them back on track.
Inform on requirements for new products or propositions coming to market and suggest improvements that could be made for the future development roadmap.
Take customer calls and resolve any issues customers have with their Ethernet orders.
Create support documentation content to optimise partner adoption of our services and tools.
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Benefits
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My Wellbeing
We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.
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My Products
We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).
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My Flexibility
We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.
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My Benefits
Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.