Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

Working as part of the Enterprise Customer Services Team, your role will be to deliver a professional level of Customer Service to Direct Enterprise/Corporate customers ensuring the correct service wrap is delivered, with focus on the following:-  Delivering efficient, effective and bespoke service to our top customers. Providing 'First time fix' with close attention to the quality and accuracy of information delivered. Maintaining a crucial link between Sales Account Managers/Service Delivery Managers and customers.

You will be accountable for the customer experience, and relationship management related to end-to-end customer journeys. The role is also accountable for managing the overall base to ensure the customer has full visibility of all their assets in our systems to give a clear view of how their services are performing.

Your responsibilities

• Manage a customer service relationship with a base of designated accounts

• Provide an effective and bespoke service to our top customers, with a focus on quality and accuracy of information and delivery

• Follow through all queries, resolve and offer solutions, retaining full ownership at all stages (ensuring that target SLA’s are achieved)

• Ensure customers are updated at all times

• Communicate with internal departments and external networks in order to rectify problems and offer solutions

• Attend service reviews to assist Service Managers when necessary

• Manage time effectively to deal with workload generated from customer base

Skills required to be successful in the role

• Challenger mindset and self motivated

• Strong communication and problem solving skills

• PC Skills including MS Office applications

• Customer Centric & Continuous improvement

What can we offer you?

• Free TalkTalk broadband for all employees!

• Electric car charging points available at our HQ.

• Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

• Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

• Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.