Delivery Coordinator
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
As Delivery Coordinator you'll provide an effective, efficient and professional improvising service for our customers with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout.
You'll manage order exceptions and work closely with our suppliers and internal stakeholders.
You'll also champion the continuous improvement of services and processes within provisioning, keeping the customer at the heart of everything we do.
Your responsibilities
To manage the following tasks and transactions:
- Order Placement
- Rejections
- Amendments, Modifications & Cancellations
- Order delays
- Number Management & Porting
Additional Supporting Activities will include:
- To manage customer queries relating to provisioning activities.
- Taking ownership of provisioning orders end to end
- Managing customers’ expectations in line with the product and service offering.
Key Skills required to be successful in the role:
- Order management experience
- Great attention to detail
- Excellent communication skills
It would be great if you also have:
- Knowledge of Dise/Salesforce/SI/EMPportal
- Contact centre experience
What can we offer you?
- Free TalkTalk broadband for all employees!
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
What to do next?
If this Delivery Coordinator role sounds like it could be for you, please apply and we will be in touch soon!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Benefits
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My Wellbeing
We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.
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My Products
We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).
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My Flexibility
We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.
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My Benefits
Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.