Talk Talk Business

Customer Support Agent

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

As part of our Executive Complaints Department, the Customer Support Team manages varied customer requests focusing primarily on general data requests.

We deliver highly efficient service with a balance of professionalism and compliance, making sure we treat our customers as we would like to be treated.

Your responsibilities

Making sure every customer matters

You will support our customers by:

  • Explaining processes and products

  • Effective communication both spoken and written

  • Attention to detail ensuring high levels of accuracy

Delivering our commitments

  • Following all internal processes accurately

  • Achieving all targets including productivity and quality targets

  • Always looking for opportunities to make things better and providing feedback on things that may improve our customers experiences  


Being part of a team

  • Supporting your colleagues and wider teams

  • Being part of a dynamic organisation who strive to always save our customers money

Skills required to be successful in the role

  • Customer service

  • Admin

  • Excellent organisational skills

  • Time management

  • Ability to work autonomously

What can we offer you?

  • Free TalkTalk broadband for all employees!

  • Electric car charging points available at our HQ.

  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.

Talk Talk Business

Customer Support Agent

Location: Salford Quays, M5 3TT

Contract Type: Full Time