Commercial Operations Manager

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


The Role

As we step up the acceleration of FTTP, we want to bring more choice to our customers by alternative networks (Alt-Nets).  In doing so TalkTalk will create a distinct and competitive edge in the market, driving business growth and delivering more value to our customers, supporting our full fibre strategy.

To achieve this, it is imperative that we develop and establish strong relationships with new and current Alt-Nets. This creates the rare opportunity for a talented professional to play a pivotal role as the key Contract Manager for our new & existing Alt-Nets, ensuring supply, business readiness and ongoing contract management for the success of our Altnet partnerships.

The Team

We’re TalkTalk, a challenger brand in the world of connectivity. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.
Within Supply and Partnerships, we’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

As a well-respected and credible professional, you will take contractual ownership of our current and new Alt-Net partners maximising our ability to deliver FTTP at scale, adding value in this role will require the following responsibilities to be executed:

  • Work closely with Group Commercial, Legal and Operational functions aligning across the BU’s
  • Lead, maintain and develop contractual relationships with the agreed Alt Nets
  • Report to the Group Fibre Development Director ensuring alignment on contract management risks & issues.
  • Responsible for the improvement and simplification of all contracts, using Data Analysis
  • Socialising mechanics and principles of all contracts with all Business Units across TTG
  • Driving Contractual adoption and adherence across Trading and Ops teams
  • Weekly Exco updates inc Trading Performance vs Contractual commitments, risks, issues & escalations, strategic & in-play activities, asks of the business, initiatives to drive growth
  • Approval of forecasts prior to submission
  • E2E ownership, negotiation and closure of in-life commercials
  • Support Budgeting outlook vs contractual commitments
  • Daily management of obligations, inc risk management, tracking MVGs, compliance concerns, network build
  • Support Finance, Accounting and Data Insight teams with tracking development of contracts
  • Own timely communication of installation forecasts to Suppliers
  • Support Finance and FTTP Taskforce to agree forecast in line with budget assumptions (monthly)
  • Central Coordination of in-life commercial initiatives
  • Altnet City Lists- liaise with S&P commercial team on analysis and recommendations
  • Update on Contractual commits, risks, issues and escalations
  • Support accounting teams on Invoicing and reconciliation
  • Support new product commercials

This is a highly visible role in a dynamic business with ambitious strategic plans. We are therefore looking for instantly credible, highly talented candidates, who readily take responsibility and have proven ability.

We seek a professional who can build relationships with the experience and the ambition to drive growth and make a serious contribution to the success of TalkTalk.

Role expectations

Accountability, Ownership, Authority

The Altnet Commercial Operations Manager will have the following prior experience:

  • The ability to work at a strategic commercial and contract level.
  • Background in the telecoms sector and a strong understanding of industry trends and insights with the ability to utilise this to build credible and lasting internal and external relationships at the most senior level.
  • Ability to build “C suite” level relationships across a wide range of organisations and the gravitas to command respect.
  • Ability to be an external ambassador for TTG consistently demonstrating our values.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Commercial Operations Manager

Location: Salford Quays, M5 3TT

Contract Type: Full Time