Business Manager - Wholesale Services

Location: Salford Quays, M5 3TT (Hybrid working)

Contract Type: Full Time


Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

TalkTalk Group’s Wholesale arm is on a growth trajectory across its B-to-C and B-to-B units. The effectiveness of our organisation and our ability to bridge the strategy-execution gap is critical to our long-term success.

Reporting into the Head of Strategy & Performance, the Business Manager has a direct and significant impact on the performance of the Wholesale business units.

You will bring energy and expertise as an advisor (strategic thought partner), an organiser (bringing method and structure) and an integrator (creating alignment).

The primary objectives of the role are:

Oversee the execution of the strategy through action plans and OKRs Communicate the strategic narrative Improve organisational effectiveness 

Your responsibilities

Some of the key responsibilities of this role will include but not be limited to:

Strategy execution

  • Assist the Head of Strategy & Performance with annual planning

  • Work as a thought partner with the Leadership Teams to translate the strategy into actionable goals and plans

  • Own the OKR playbook, oversee the operating rhythm and be an OKR coach to the business units

  • Own the business units high-level action plan and issue the monthly OKR scorecard

  • Facilitate the unblocking of issues and challenges through analysis and organisation

Strategic narrative

  • Maintain a birds-eye view of business units’ all-around performance and serve as a subject-matter-expert

  • Evangelise the strategy into a business unit-specific comms & engagement plan

  • Synthesise complex information into compelling content for audiences such as the business unit Managing Directors, Group Senior Leadership Team, Executive Committee, and Group Board.

Organizational effectiveness

  • Ensure Governance rhythm is defined, optimised, documented, and managed effectively – and is responsible for fine-tuning it in collaboration with the business unit Leadership Team.

  • Attend business unit-specific governance (such as Product Board, Commercial Board etc.)

  • Working closely with the Leadership Team and the People teams, make recommendations to continuously improve the organization’s effectiveness.

To be successful in this role you will need the following in your skill set:


  • Bachelor's degree in business, finance, management, or strong relevant professional experience

  • Experience in organizing and directing multiple teams and departments

  • Experience in planning and leading initiatives

  • Excellent stakeholder management across the hierarchy

  • Strong written and verbal communication skills

  • Listening, questioning and facilitation skills

  • Methodological, strategic thinker and data-driven in approach to solving problems


  • OKR coach qualification or proven record of successful OKRs implementation 

  • Proven record of delivery and ability to self-start with a ‘can do’ attitude

  • Nimble business mind with an eye for detail and a focus on problem solving

  • Jack-of-all-trade: Versatile abilities with cross-functional experiences and curious to keep learning

  • Experience synthesizing complex information into compelling and memorable presentations and/or papers

  • Experience in Telecommunications market, and keeps up to date with industry

What can we offer you?

  • Free TalkTalk broadband for all employees!

  • Electric car charging points available at our HQ.

  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.


  • My Wellbeing

    We want you to feel good at work — and not just because you’re doing great things for our customers. We run lots of wellbeing initiatives throughout the year.

  • My Products

    We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them).

  • My Flexibility

    We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work.

  • My Benefits

    Think company pension scheme, private medical insurance, income protection and life assurance, plus all sorts of other benefits designed to make your life easier.


Business Manager - Wholesale Services

Location: Salford Quays, M5 3TT

Contract Type: Full Time