TalkTalk statement on uSwitch customer satisfaction survey

"We strongly dispute the findings of uSwitch's highly unscientific research. It appears to be based on old customer research from February 2009 which simply asked people to estimate how long they spend on hold. Our own data is based on facts as we time every single one of the hundreds of thousands of calls we get each month. In September the average TalkTalk customer spent 53 seconds on hold, which if uSwitch is to be believed is way below the industry average. We are of course not resting on our laurels and are continually investing to bring waiting times down even further."