Launched FibreNation to rollout full fibre broadband to three million British homes and businesses beginning in Harrogate, Ripon and Knaresborough. The rollout builds on our full fibre trial in York, which has seen the city benefit from Britain’s fastest internet.

Bringing full fibre to York - TalkTalk launches a 1GB fibre network in York, making it Britain’s first gigabit city.

TalkTalk becomes the first internet service provider to launch a whole-home filtering service, called HomeSafe®, to all residential customers at no extra cost; keeping families safe from suspicious websites and inappropriate content. We offer an equivalent service to Business customers providing instant protection to all internet devices, called WorkSafe®.

TalkTalk starts to sponsor the X Factor – the partnership continued for the following 10 years.

TalkTalk acquires Tiscali UK and Pipex.

Local loop unbundling allows alternative providers to place their own equipment in telephone exchanges, encouraging a new wave of competition and innovation.

Opal acquires Vartec, Telequip and OneTel.

TalkTalk is launched after the Government passed the 2003 Communications Act, aimed at encouraging challenger brands to disrupt the telecoms market.

For the first time, customers were able to switch telephone providers without installing special equipment or having to dial a prefix.

Opal Telecoms formed as a telephony reseller, providing fixed line voice services to corporate customers.