Whilst the roads were quiet throughout the pandemic, online traffic soared by over 40%. Our network usage hit an all-time high on December 16th, thanks to the Premier League and some big gaming updates

We launched FibreNation to rollout full fibre broadband to three million British homes and businesses beginning in Harrogate, Ripon and Knaresborough. The rollout builds on our full fibre trial in York, which has seen the city benefit from Britain’s fastest internet

The Rapid 1 Gigabit Ethernet and Fibre to the Cabinet rollout began, bringing faster speeds to homes and businesses across the UK

The year we brough full fibre to York, launching a 1GB fibre network and making it Britain’s first gigabit city

We became the first internet service provider to launch a whole-home filtering service, called HomeSafe®, to all residential customers at no extra cost; keeping families safe from suspicious websites and inappropriate content

We demerged from Carphone Warehouse, becoming an independent company listed on the London Stock Exchange

We launched free broadband, completely transforming the UK’s residential market. Our position as a challenger brand, determined to disrupt the established telecoms market, was established. We also acquired AOL Broadband from Time Warner, keeping it as a separate brand until 2015

Local loop unbundling allows alternative providers to place their own equipment in telephone exchanges, encouraging a new wave of competition and innovation. In 2005 we also acquired Vartec, Telequip and OneTel

We launched unlimited free calls between TalkTalk customers, our first truly disruptive offering

TalkTalk was launched after the Government passed the 2003 Communications Act, aimed at encouraging challenger brands to disrupt the telecoms market. For the first time, customers were able to switch telephone providers without installing special equipment or having to dial a prefix

Carphone Warehouse purchased Opal Telecoms, by now a fast-growing telephony reseller, providing fixed voice services to more than 20,000 corporate customers and leasing modern fibre lines

Opal Telecoms formed as a telephony reseller, providing fixed line voice services to corporate customers