About TalkTalk

Since entering the market in the early 2000s, we have a proud history as an innovative challenger brand. Today, we provide landline, broadband, TV and mobile services to over four million customers. We operate Britain’s biggest unbundled broadband network, covering 96% of the population, supplying services to consumers through the TalkTalk brand, to businesses through TalkTalk Business, and by wholesaling to resellers.

TalkTalk intends to be at the heart of Britain’s Full Fibre future. In November 2018, we launched FibreNation – a new company that will help drive our ambition to roll out fibre to the Premises (FTTP) to three million homes and businesses.

Key Stats

4.2 million

customers

2.3 million

Fixed Low Price Plans

2.4 million

Fibre customers

42,600

High speed ethernet connections

Consumer

We were founded with the aim of offering more choice and better value for consumers – making telecoms truly accessible to everyone. We have always challenged the status quo by launching first of a kind products and services including free broadband at a time when people were paying above the odds and the first network-level parental controls with our HomeSafe product.

Our key focus today is to provide affordable and reliable fixed connectivity (broadband, Fibre and landline) to consumers. TalkTalk was the first, and remains one of only a few major providers, to guarantee no mid-contract broadband price rises with its industry-leading Fixed Low Price Plans (FLPP). Since their launch in 2016, over 2.3 million customers have signed up. These propositions continue to resonate as they provide price certainty to consumers over the length of a 12, 18 or 24-month contract.

We also offer sensibly priced add-ons for consumers With TalkTalk TV, customers can choose their perfect TV package – with up to 80 Freeview channels, as well as flexible access to an extensive range of premium content from Sky, BT Sport and Netflix. We have also simplified our mobile offering, now giving customers access to unique offers in partnership with O₂ that are only available to TalkTalk customers

Business (B2B)

Our business arm, TalkTalk Business (TTB), is one of the largest B2B telecoms providers in the UK. Through the indirect channel, we work with over 650 partners to deliver a full range of business-grade communications products and services, including connectivity and networking as well as voice and IP telephony.

Through our partners, we are Britain’s largest provider of wholesale broadband to small business and consumers, with over 50% market share. Our full suite of Ethernet products allows us to serve businesses from SMEs to enterprise as well as public sector and our unrivalled exchange footprint gives us the reach and scale to deploy nationwide full fibre at great value.

We also serve the needs of 80,000 Business customers nationwide through our separated TTB Direct division from SoHo and SME to mid-market companies and large retailers. TTB Direct offers a wide range of data connectivity solutions, from business broadband and Fibre, through to high-value Ethernet circuits and wide area networks.

Our Network