“It is encouraging to see the business returning to normal after a challenging quarter dominated by the cyber attack. Our customers have responded well, with almost half a million customers choosing to take up our unconditional offer of a free upgrade."

Investors

"It is encouraging to see the business returning to normal after a challenging quarter that was dominated by the cyber attack.  Our customers have responded well, with almost half a million customers choosing to take up our unconditional offer of a free upgrade.  Both churn and new connections recovered during December and January and independent external research has revealed that customers believe that we acted in their best interest.  In fact trust in the TalkTalk brand has improved since just after the attack and consideration is higher now than it was before the incident. 

"Looking forward, we expect to deliver a material step up in profits in H2, with full year results in line with market consensus.  With a renewed focus on our existing customers and the benefits of our transformation programme, we expect to deliver a further material improvement in profits in FY17.  As the value for money telecoms provider we are well placed to benefit from the current regulatory reviews in the sector and expect to see quad play driving sustainable long term growth."

 
- Dido Harding, CEO

Read CEO's introduction

Calendar

12 May 2016
TalkTalk Group will present its Full Year Preliminary Results at the Andaz Hotel, 40 Liverpool Street, London EC2M 7QN on Thursday, May 12, 8.30am for a 9am start. There will be a conference call for investors and analysts at 9am. Participants do not need a PIN – simply ask to be put through to the TalkTalk results call. UK & International: +44 (0) 20 3003 2666. Replay (available for 7 days), UK & International: +44 (0) 20 8196 1998, PIN code: 5704086#. Webcast: http://cache.merchantcantos.com/webcast/webcaster/4000/7464/16533/60197/Lobby/default.htm

Results centre

12 May 2016
Full Year Preliminary Results