“The business bounced back strongly in the final quarter. We recorded our lowest ever churn, testimony to the speed with which customer sentiment has recovered, the success of our greater focus on existing customers, and the growing benefits of our simplification programme."

Investors

"The business bounced back strongly in the final quarter following the cyber attack in October.  We recorded our lowest ever churn and stabilised the broadband base, testimony to the speed with which customer sentiment towards TalkTalk has recovered, the success of our greater focus on existing customers, and the growing benefits of our simplification programme.  We reported full year results in line with our guidance and have declared a 15% higher dividend for the year.

"TalkTalk is well positioned to build upon our already strong credentials as the UK’s leading value for money quad-play and B2B operator.  There has never been a clearer space for a trusted value champion and our learnings from and experience since the cyber attack have helped to focus our plans for the year ahead.  We see strong opportunities for growth across all our products, both for consumers and for businesses, against the backdrop of an increasingly supportive regulatory environment.  As a result we are reiterating our financial guidance for FY17 of £320m-£360m EBITDA."

- Dido Harding, CEO

 

Read CEO's introduction

Calendar

20 Jul 2016
Q1 trading update and AGM

Results centre

12 May 2016
Full Year Preliminary Results