Our vision

We believe reasonably priced, reliable telecoms services should be available to everyone. We have always aimed to be the leading value for money provider for all our products and there has never been a clearer space for a trusted value champion in the market. Our ambition is to continue to build a scale consumer quad play business that consistently delivers affordable, reliable, simple and fair telecoms services for everyone. As the value champion in the B2B market we aim to double the size of TalkTalk Business by delivering what matters most to today’s businesses.

TalkTalk Consumer

TalkTalk provides value for money landline, broadband, fibre, TV, and mobile services to UK homes, with a simple plan structure, low prices and flexibility. Our services include fixed price plans, unlimited broadband usage, and HomeSafe®, our network-based security and filtering system. We also offer mobile services to our customers and we’re in the process of moving to a 4G network.

Our flexible TV proposition includes access to the TalkTalk TV Store for all broadband customers and a YouView set top box for those taking a TV package.

Voice

We made our first big step in 2004 when we gave our customers free calls between TalkTalk homes. Since then both our product offering and customer base have grown with us.

Broadband

Our totally unlimited broadband now covers 96% of UK households. We’re looking to the future too: in York our Ultra Fibre Optic (UFO) broadband is helping us to provide our fastest ever broadband speeds cost effectively without relying on the Openreach network.

TV

TalkTalk TV lets our customers pick and mix their perfect TV package. With up to 80 Freeview channels, pause, rewind, record and catch-up TV it provides flexible, great value entertainment. The recent launch of TalkTalk TV Store lets everyone get access to the latest movies at Britain’s lowest price.

Mobile

Our mobile base is a fast-growing part of our quad play offering, growing this year to 750,000 customers. TalkTalk mobile has 99% network coverage of the UK population and no upfront cost on any mobile phone.

TalkTalk Business

TalkTalk Business is one of the UK’s fastest growing B2B telecoms providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and mobile. TalkTalk Business serves the needs of over 180,000 UK businesses, from national retailers to sole traders and public sector customers, plus 800+ Partners. We offer a wide range of services spanning internet access, voice and mobile, to help business customers deliver both now and in the future.

TalkTalk Business thrives on innovation, looking for ways to disrupt the market and deliver value back to our customers. Following an investment of over £600m, we operate one of Britain’s largest Next Generation Networks, with 95% coverage, 99.995% reliability and more than 3,000 enabled exchanges for Ethernet, EFM and Business Broadband. We also pride ourselves on being easy to deal with, employing over 600 dedicated UK-based business service specialists.

Internet access

Built for business with over 3,000 enabled exchanges, our network provides great value connectivity solutions for companies of all size. From simple yet powerful business broadband, to high-grade dedicated Ethernet offerings, our packages ensure there is no compromise on quality.

Data networking

For businesses that need to securely transfer data across multiple locations, we help unite their geographically diverse sites through a reliable and highly secure private network. MPLS IPVPN provides a range of connectivity options to help businesses benefit from a tailored and optimised network, that can improve performance and drive cost reductions.

Voice

The right voice solution can transform a business. We help businesses evolve the effectiveness and efficiency of voice services, with Business Grade Voice and IP-based telephony across our Next Generation Network.

Mobile

Our mobile offering makes sure employees remain connected, whether they are in the office, working remotely or on the go.

Our network

We have installed our own equipment in more than 3,000 of the UK’s local telephone exchanges, which serve around 96% of the country’s households. These exchanges are connected via our own high speed, high capacity all-IP national network, enabling us to carry all of our customers’ voice and data traffic efficiently and cost effectively.

This investment enables us to take control of the telephone line from the exchange to the customer’s premises (on terms established by the telecoms regulator Ofcom) and to manage all of the voice and broadband services we provide over this line. Known as ‘local loop unbundling’, this process brings major advantages for the customer, such as optimised broadband speed and service quality and access to our growing range of additional products and services.