TalkTalk Group

Online safety

As one of the UK’s largest internet service providers, TalkTalk recognises our responsibility to ensure our customers feel safe and confident when online. That’s why we offer customers a number of tools to manage their online experience.

We were the first provider to offer free parental filtering to all customers, and today our free HomeSafe product allows website filtering to set up parental filters to stop children accessing inappropriate content.

We know we can’t do everything ourselves, and that’s why we work in partnership to build a safer online world. We strongly believe that it is only through working in partnership to share expertise and best practice that we will make real progress on online safety.

We know that many parents want to be able to access advice and support to help them understand the online world and make parenting decisions. In 2014 we joined with other internet companies to launch Internet Matters, an independent charity which empowers parents and carers to keep children safe in the digital world.

We are a leading member of the Internet Watch Foundation (IWF), a charity which works to eliminate child sexual abuse imagery online by using innovative technology. For over 23 years it has combined expert analysis with technological innovation to identify and take down abuse material, assessing a webpage every two minutes.

We work with Government and regulatory bodies on wider efforts to tackle online harm and make the internet a safer place, including supporting on the development of the Online Harms White Paper and the Digital Economy Act.