TalkTalk Group

Online Safety and Security

As one of the UK’s largest internet service providers, we recognise our responsibility to ensure our customers feel safe and confident when online. Keeping their data secure is also a key priority for us.

 

We know we can’t do everything ourselves, and that’s why we work in partnership to build a safer online world. We strongly believe that it is only through working in partnership to share expertise and best practice that we will make real progress on online safety.

Internet Matters

We know that many parents want to be able to access advice and support to help them understand the online world and make parenting decisions. In 2014 we joined with other internet companies to launch Internet Matters, an independent charity which empowers parents and carers to keep children safe in the digital world.

Internet Watch Foundation

We are a leading member of the Internet Watch Foundation (IWF), a charity which works to eliminate child sexual abuse imagery online by using innovative technology. For over 23 years it has combined expert analysis with technological innovation to identify and take down abuse material, assessing a webpage every two minutes.

HomeSafe®

We were the first provider to offer free parental filtering to all customers, and today our free HomeSafe® product allows website filtering to set up parental filters to stop children accessing inappropriate content.

Government and Regulatory Bodies

We work with Government and regulatory bodies on wider efforts to tackle online harm and make the internet a safer place, including supporting on the passage of the Online Safety Bill.

Security 

Keeping our customers and their data secure is a key priority for us. We share intelligence and ensure our processes align to best practices. 

We work closely with: 

  • UK Government (including the National Cyber Security Centre and the Department for Digital, Culture, Media and Sport) 

  • Ofcom 

  • External security experts 

  • Law enforcement agencies 

  • Industry and other companies 

We have a dedicated 24x7 Security Operations Centre (SOC), which has a wide range of prevention, detection and response tools in place to mitigate and manage security risks. 

We also have visibility of security practices across our partners and suppliers. We hold them to the same standards as we maintain internally and support them with GDPR requirements. 

Our security measures also meet international standards: 

  • We follow the ISO 27001 security standard and our policies are fully mapped against each of its controls. 

  • TalkTalk Business’ Ethernet and Wholesale ADSL services are CAS(T)/ ISO27001 accredited. 

  • We continue to measure our maturity progress, using an internationally recognised security control framework (NIST). This is validated by an external independent assessment.