TalkTalk has robust anti-bribery and corruption policies in place. These policies remind colleagues of the relevant law governing these issues; set out scenarios and examples to ensure colleagues can identify instances of bribery or corruption and advise colleagues on how they can ask questions or report concerns.

The policies include, but are not limited to:

  • Offering a bribe: such as offering bribes to potential customers to gain their business and offering discretionary cash rebates to customers in order to inflate their sales/retention bonuses.
  • Receiving a bribe: such as accepting a gift to secure new or continued business with our suppliers.
  • Bribing foreign officials: such as arranging for the business to pay an additional payment to a foreign official to speed up administrative processes and inappropriate payments relating to customs.
  • Facilitation payments/kickbacks: any form of facilitation or kickback payment made in return for a business favour or advantage.
  • Charity donations: whilst TalkTalk does on occasion make charitable donations, our anti-corruption and bribery policy sets out the required approval process to ensure these payments are appropriate and not used to solicit business advantage. The anti-corruption and bribery policy offers advice and guidance on how colleagues should ask for advice or report concerns.

Colleagues can either report concerns to HR or use a confidential reporting helpline if they wish to remain anonymous. Calls made to this service are regularly reviewed and investigated where appropriate. Our anti-corruption and bribery policies are available for colleagues to view on the corporate intranet and are updated on a regular basis to ensure they remain fit for purpose.