Like some of you, TalkTalk is a BT customer. We, and many other telecoms companies, depend on BT Openreach (the part of BT that runs the wires and cable making up the main broadband network) to deliver our customers’ broadband.

We were pleased when BT published a customer charter, promising to improve speeds and broadband coverage. But, as one of their customers, we think they could – and should – be doing much more. Britain could be one of the world’s most advanced digital nations, but to make this happen, BT Openreach’s plans will have to be much better and much bolder.

Here’s what BT Openreach has promised, and what we, as one of their biggest customers, think they should be delivering for the UK.

Only when BT Openreach’s service gets better, can we make sure that all UK customers get the service they deserve.