TalkTalk has announced free upgrades for each and every TalkTalk home in recognition of the unavoidable uncertainty caused by the cyber attack last month. TalkTalk will offer a range of features and services to thank customers for their continued understanding.
From 1st December, all customers will be able to add a selection of the following to their package at no extra cost and with no additional commitment:
• TV content including movies, kids entertainment and sports;
• A mobile SIM with a monthly allowance of free texts, data and calls;
• Unlimited UK landline and mobile calls;
• A broadband health check by experienced engineers;
In addition, the broadband provider has also created a new bundle of online and telephone security features, designed to improve protection from scammers, malware and cold callers. The bundle includes HomeSafe®, the award winning web filter; anti-virus protection powered by F-Secure; and calling features that allow customers to block calls from withheld numbers, block the last number that called you, and to see the number for incoming calls. All customers can activate the entire security bundle free of charge.
The large-scale gesture of thanks will be available to all TalkTalk customers, regardless of whether or not they were affected by the cyber attack. Customers can find out more at talktalk.co.uk/customerupgrade.
This offer to customers comes as TalkTalk reports strong growth for the first half of the financial year, driven by take up of its mobile, fibre broadband and TV packages.
In the last six months, the value for money provider has seen over 130,000 new mobile customers take its SIM, handset and tablet bundles. The demand for flexible and affordable mobile deals has also led TalkTalk to take a 14% share of UK new SIM-only connections between April and September, boosting its mobile customers to c.0.6 million.
Superfast fibre broadband had strong appeal for TalkTalk customers. The firm added 99,000 new fibre customers, taking the base to 578,000. Its joint venture with Sky and CityFibre to bring Ultra Fibre Optic broadband to York has also seen accelerated growth with hundreds of triallists signed up to be amongst the first to use the service that offers speeds 100 times faster than standard broadband.
Dido Harding, TalkTalk Chief Executive said: “TalkTalk takes the security of customers’ data extremely seriously and we are taking significant further steps to ensure our systems are protected, as well as writing to all our customers outlining what we are doing to keep their data safe.
“In recognition of the unavoidable uncertainty, and because we know that doing what is right for our customers will ensure the best possible outcome for the company over the longer term, we are today announcing the offer of a choice of free upgraded services to all our customers.
“TalkTalk is well established as the value for money provider in the fast growing quad play market and, notwithstanding the recent attack, remains well positioned to deliver strong and sustainable long term growth.”