Brits deliver good news over the phone but are four times more likely to text if it's bad
 
A quarter of all Brits deliver good news by a phone call but leave bad news to text it was revealed today.

Research showed that whilst a large percentage are more likely to send a SMS when taking a sick day off work or cancelling plans with friends at the last minute, the personal touch still counts with people three times more likely to pick up the phone than tap out a message when passing on something positive.

7 out of 10 questioned in the survey by TalkTalk said they couldn't wait to share good news about a job promotion, new baby arrival or marriage proposal over the phone but bad news was a different story. 

Nearly half the study confessed they had texted someone when they knew they should have called, but lost their nerve. Top instances include calling off a date and sending condolences, with one in six questioned admitting to breaking up with a partner via text message to avoid a difficult conversation.

1 in 3 of those who have text their boss about being ill and unable to come into work said it was guilt that drove their decision not to call - just 7 per cent was because they were too ill to speak.

Celebrations and happy announcements such as birthday wishes and Christmas greetings ranked top in 'good news' delivered over the phone and the sound of a friendly voice was found to still hold a great deal of comfort with 'a tough day at work', 'being far from home' or 'in need of some much needed cheering up' cited as the most common reasons to get dialling. 

And, it would appear that the comfort of our home is where we are most likely to make these calls as the research revealed that a third of us are using our landline rather than a mobile to avoid noise distractions, loss of signal or run-down battery.

Tristia Harrison of TalkTalk, said: "Whether or not you're sharing good news, nothing can replace hearing a friendly voice at the end of the line. We all enjoy a good catch up, be it with loved ones close to home or abroad. These calls don’t have to come with a hefty price tag, as we can now get lost in conversation without the worry of racking up a big bill.” 

TalkTalk, Britain’s best value TV, broadband, mobile and home phone  provider, has a range of Call Boosts to enhance existing landline packages and help control the cost of calls. Starting from just £3, the flexible Boosts provide additional minutes for landline, mobile and international calls for 30 days at a time, with no ongoing commitment. 

TalkTalk’s Call Boosts include: