The report, which canvasses the opinions of the general public, ranked the value provider higher than BT, Virgin Media and Sky for their packages, with an overall customer score of 64%. TalkTalk was also commended for its value for money.
The findings of the survey reflect TalkTalk’s investment in customers’ experience. The telecoms provider is currently investing £100 million to continue improving its broadband service and is the only provider to offer HomeSafe, a free internet security service that blocks inappropriate content before it enters the home. YouView from TalkTalk is also Britain’s fastest growing TV service, with over 500,000 customers choosing the service.
TalkTalk customers can access a wide selection of TV channels alongside totally unlimited broadband and phone, at an affordable price. The option to access premium channels, such as Sky Sports and Sky Movies on a monthly basis, and view on-demand shows and catch-up TV were highlighted as other benefits of TalkTalk’s service.
Tristia Harrision of TalkTalk commented: "We’re really pleased that our TV, broadband and phone service has been recognised by Which?. A lot of customers are seeking value for money, without having to compromise on the range of TV programmes and films available to them, nor the quality of their broadband. And we believe they shouldn’t have to. It’s our mission to make Britain better off and to be voted Top Rated in Which? within the first year of our TalkTalkTV service launching, shows that our customers are benefiting from our efforts.”