• Customer base unbundling ahead of schedule
  • Last major integration milestone now completed successfully
  • Reorganisation initiated to deliver operating efficiencies
  • Confirming full-year guidance


Q3 operating headlines

  • 85% of broadband base unbundled at end of Q3
  • Q3 broadband ARPU grew to £24.9 (Q3'10: £23.8)
  • Total broadband customer base reduced by 25k to 4.224m
  • Q3 broadband revenue grew 7% to £316m (Q3'10: £294m)
  • Q3 total revenue £444m (Q3'10: £446m) 


Dido Harding, Chief Executive of TalkTalk commented:

"We have made a good start implementing the new strategy we announced in November last year, focusing on simplifying our business, improving our operating margins, and delivering value for money products and services for our existing customers. 

"We successfully completed the last major milestone in our One Company integration programme at the end of January, migrating former Tiscali customers onto our core billing system, ahead of schedule.  The integration programme has caused some customer disruption, but provides a strong platform for us to deliver a better experience for all our customers, and enables us to drive further operating efficiencies across the whole business.

"Unbundling our customer base is ahead of target and the next phase of our network build-out is already under way.  We have now initiated a major reorganisation that will simplify our business and deliver material operational efficiencies. 

"Our operating performance in the third quarter was in line with our expectations and we remain on track to deliver our full-year guidance."