Integration programme well on track; continued broadband customer growth.



  • Group on track to deliver all FY 2010/11 guidance 
  • 77% of broadband customer base unbundled (Q4'10: 74%)
  • Total revenue increased by 31% year-on-year to £444 million (Q1'10: £340 million)
  • B2B revenue increased by 14% year-on-year to £87 million (Q1'10: £76 million)
  • Group added 34,000 net new broadband customers (Q4'10: 42,000)
  • Group broadband base of 4.231 million customers at end of Q1 (Q4'10: 4.197 million)
  • Group broadband ARPU £23.90 in Q1 (Q1'10: £23.30)

(All Q1'10 comparators exclude Tiscali)


Charles Dunstone, Chairman, TalkTalk Telecom Group PLC commented:

"I regard this as a very solid performance; we maintained our momentum in the broadband market, as our brand and tariffs continued to appeal to customers seeking straight-forward, value-for-money broadband and voice services. This was achieved against a backdrop of intensive work on integrating the Tiscali base. The programme is well on track to deliver all the synergies identified, and strengthens our platform for further revenue and profit growth. The progress made is best demonstrated by ending the quarter with 77% of our broadband base unbundled onto our Next Generation Network."


Dido Harding, CEO of TalkTalk Telecom Group PLC commented:

"TalkTalk has enjoyed a good quarter, delivering our integration programme and growing our broadband base, and enabling us to reaffirm all our guidance for the full year.  We are now maintaining our focus on completing the integration across the business.  We are also continuing to drive broadband customer and ARPU growth, and will shortly be offering our customers value-for-money mobile voice and data services.  Project Canvas has completed its regulatory process, and is now focusing fully on developing compelling linear and on-demand TV services, which our customers can benefit from next year."