Formerly TalkTalk Business’ Director of Major Accounts, Duncan has been selected to replace outgoing COO Dean Branton 

TalkTalk Business is pleased to announce the appointment of Duncan Gooding as its new Chief Operating Officer with immediate effect. Gooding will be responsible for daily operation of the organisation, delivering its budget commitments and plan, and will report to Kristine Olson-Chapman, General Manager of TalkTalk Business.                                                

Gooding joined TalkTalk Business in 2012 as Director of Major Accounts. Since then, his remit has expanded to include responsibility for Direct P&L and Voice Overlay. Duncan has already played an instrumental role at TalkTalk Business, managing the growth and expansion of some of the company’s largest accounts.

This month will also see the following changes take place in the TalkTalk Business Leadership team:

  • Jon Nowell has taken up a new innovation role within Technology and TTB
  • Ken Johnson has joined us as his replacement as Head of Product Strategy for TalkTalk Business. Ken joins TalkTalk Business from Virgin Media Business, and prior to that worked at O2 Business

Kristine Olson-Chapman, General Manager at TalkTalk Business, comments: “As we head into the New Year, we’re delighted to have Duncan moving to the role of Chief Operating Officer, and look forward to the strong customer focus, B2B expertise, and drive he will bring to the role. I am excited about working with everyone in their new roles as we continue to build on the fantastic growth we’ve seen so far.”

In addition to Duncan’s move to the role of Chief Operating Officer, the following moves will take place while a replacement for Duncan as Director of Enterprise and Direct Sales is found:

  • Head of Voice and Interconnect Ruth Kennedy will take ownership of the Enterprise P&L team, and join TalkTalk Business’ Leadership Team
  • Head of Direct Ben Kempster will take ownership of the Direct P&L team, and will also join the Leadership Team with Ruth
  • Head of Direct New Business and Small Business Service Neill Hughes will move fully into operations and focus on service management



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About TalkTalk Business

TalkTalk Business is one of the fastest growing B2B telecoms providers in the UK, serving the needs of business and public sector customers nationwide and working with over 600 partners. We deliver a full range of business-grade communications products and services, including Connectivity and Networking, Hosted Solutions, Mobile, Voice and IP telephone systems. We thrive on innovation, looking for ways to disrupt the market and deliver value back to our customers.
Following an investment of over £600m, TalkTalk Group operates one of Britain’s largest Next Generation Network, with 94% coverage for broadband and voice. Built for business, its network has more than 3,000 enabled exchanges for Ethernet, EFM and Business Broadband.
With over 20 years’ experience providing support to customers, from national retailers to sole traders, and with future-proof, scalable technology, dedicated support, TalkTalk Business provides a full range of communications solutions aimed at making Britain’s businesses better off.