We’re on a mission to make Britain better off and we believe that our people and our products make our communities a better place for everyone. 

Partners and awards

We partner with many organisations to help us achieve our aims. Some have awarded us certifications.


Ambitious about Autism

We’re proud supporters of this national charity for children and young people with autism. They provide services, raise awareness and understanding and campaign for change. We have raised over £2m since our initial partnership in 2002 and they are the primary beneficiary of our annual supply partner fundraiser, the Digital Heroes Auction.

Charities Aid Foundation

CAF provides our company Company Account service to manage our donations to charity partners. We also participate in their Give As You Earn® service so that all of our employees can donate to their chosen charities tax free. Learn more

The ClementJames Centre

The centre is a charity focussed on offering education and employment skills support in the community surrounding our West London office. They provide opportunities to over 1,000 local young people and adults each year. In 2012 we began sponsoring their initiative that brings broadband laptops and advice to digitally excluded citizens in North Kensington. In addition, we will be providing the time and expertise of our people to support their work in strengthening the outlook of the neighbourhood that we share. Learn more

Cool Earth

This registered charity – endorsed by Sir David Attenborough – protects the world’s most endangered rainforests, whose destruction accounts for over 20% of global CO2 emissions. Rather than planting trees, they work directly with rainforest communities to protect their local habitat from being cut down. In 2012 we began donating 35p to Cool Earth each time a TalkTalk customer adds Global Minutes Boost to their account. 

The Hamilton Davies Trust

This organisation supports grass roots projects that improve the North West communities of Irlam, Cadishead and Rixton-with-Glazebrook. TalkTalk has major offices in Irlam and nearby Birchwood, and our people work together on volunteering and fundraising projects to boost the local area. Learn more

QPR Community Trust

This is the community outreach charity of Queens Park Rangers, our West London office’s local football club. In recent years, our staff taught their Extra Time Club (for the over 60’s) how to safely use the internet. Previously, they trained our staff to earn their community football certificate, giving them the skills to teach youngsters in their communities. Learn more

Digital inclusion and internet safety

Citizens Online

Citizens Online is a national charity that was set up to tackle the issues of digital inclusion, to make sure that the Internet is available to everybody and to help individuals and communities understand and gain the benefits of being online. TalkTalk partners with this charity for the annual TalkTalk Digital Heroes Awards. Learn more

In 2014 we, alongside the other four major ISP’s joined forces to launch Internet Matters, an independent not for profit organisation that provides information, support and advice on child internet safety. It's the first of its kind in the world and we hope the Internet Matters online portal becomes the single most authoritative tool for parents to get quick and easy access to the best available resources. 


TalkTalk is a co-founding sponsor of this cross sector digital skills charity, launched in April 2012. Along with other corporates such as Argos, Post Office and Lloyds Bank we pledge to work with the government to help make the UK the world's most digitally capable nation. Learn more


We’re part of the Family Friendly programme run by Mumsnet, an organisation that aims to “make parents' lives easier by pooling knowledge, advice and support”. Site membership is currently free. Learn more

  Apps for Good is an open-source education movement that enables young people to create mobile and social apps to solve problems that matter to them. A major highlight in the programme is the Apps for Good Awards, a platform which allows school kids taking part in the programme to showcase their apps and be recognised for their brilliant work. We sponsor the "Connected Communties" category in the Awards and have supported apps such as Safe Nav and The Story Wall. This year we also sponsor the Apps for Good programme at five schools local to our main offices and across the UK.
   Code Club is a nationwide network of free, volunteer-led, after-school clubs for children aged 9-11. They create projects to teach children how to program by showing them how to make computer games, animations and websites. We came across Code Club when they entered our annual awards scheme and went on to be chosen as the TalkTalk Digital Hero winner for 2012. More recently we were able to support the not for profit organisation to help produce an exciting gallery section for their website, where kids are given the chance to upload and boast their coding creations. The gallery will go live this year.

UK Council for Child Internet Safety

TalkTalk is a member of the UK Council for Child Internet Safety (UKCCIS) which brings together over 170 organisations and individuals from government, industry, law enforcement, academia and charities to help keep children and young people safe online. Learn more

Our planet


The world's leading design and assessment method for sustainable buildings. Due to our sustainability choices, our London office has been awarded four stars (“excellent”) by BREEAM. Learn more or view certificate

Carbon Disclosure Project

An independent, not-for-profit organisation endorsed by the UN, CDP manages the largest database of corporate climate change information in the world. We support them by responding to their annual carbon footprint survey that informs institutional investors who manage $71 trillion in assets. Learn more

Carbon Saver Gold Standard

We have achieved this standard, certified to both ISO 14064 and BS EN 16001 standards, in 2011, by reducing our CO2 emissions over a three-year period. Learn more or view certificate

Forest Stewardship Council

An independent, not-for-profit organisation that promotes the responsible management of the world’s forests. Our support for FSC started with obtaining and printing their certificate markings on the envelopes that we send to prospective customers, acknowledging our choice of paper and print suppliers that source raw materials responsibly. Learn more or view sample certification


PEFC is the world’s largest not-for-profit organisation dedicated to promoting sustainable forest management. They administer the world's largest forest certification system, and the paper and envelopes used by our strategic billing system carries their certificate markings, thanks to our choice of responsibly-sourced materials. Learn more or view sample certification


FTSE4Good Index Series

We were awarded membership of this leading responsible investment index, having satisfied its strict entry requirements. Learn more