We’re on a mission to make Britain better off and we believe that our people and our products make our communities a better place for everyone. 

Partners and awards

We partner with many organisations to help us achieve our aims. Some have awarded us certifications.


Ambitious about Autism

We’re proud to have supported this charity, which enables children and young people with autism to learn, thrive and achieve, since 2002. We’ve raised over £1.5m for them over the years, and they are the primary beneficiary of our annual supply partner fundraiser. We also helped establish, and continue to fund Talk about Autism, their online community for anyone affected by, or interested in, autism – including Asperger's Syndrome.

Charities Aid Foundation

We buy two services from this charity. Firstly, we use their Company Account service to manage our donations to charity partners. Secondly, we use their Give As You Earn® service so that all of our employees can donate to their chosen charities tax free. Learn more

The ClementJames Centre

The centre is a charity focussed on offering education and employment skills support in the community surrounding our West London office. They provide opportunities to over 1,000 local young people and adults each year. In 2012 we began sponsoring their initiative that brings broadband laptops and advice to digitally excluded citizens in North Kensington. In addition, we will be providing the time and expertise of our people to support their work in strengthening the outlook of the neighbourhood that we share. Learn more

Cool Earth

This registered charity – endorsed by Sir David Attenborough – protects the world’s most endangered rainforests, whose destruction accounts for over 20% of global CO2 emissions. Rather than planting trees, they work directly with rainforest communities to protect their local habitat from being cut down. In 2012 we began donating 35p to Cool Earth each time a TalkTalk customer adds Global Minutes Boost to their account. Learn more

The Hamilton Davies Trust

This organisation supports grass roots projects that improve the North West communities of Irlam, Cadishead and Rixton-with-Glazebrook. TalkTalk has major offices in Irlam and nearby Birchwood, and our people work together on volunteering and fundraising projects to boost the local area. Learn more

QPR Community Trust

This is the community outreach charity of Queens Park Rangers, our West London office’s local football club. In recent years, our staff taught their Extra Time Club (for the over 60’s) how to safely use the internet. Previously, they trained our staff to earn their community football certificate, giving them the skills to teach youngsters in their communities. Learn more

Digital inclusion and internet safety

Citizens Online

This national charity was set up to make sure that the internet is available to everybody, and to help individuals and communities understand and gain the benefits of being online. The annual TalkTalk Digital Heroes Awards are held in partnership with them. Learn more


TalkTalk is a founding sponsor of this charity, launched in April 2012, alongside the likes of Age UK, BBC and Big Lottery Fund. Together we pledge to work with the government to help make the UK the world's most digitally capable nation. We were a partner of its predecessor, Race Online 2012. Aside from our lending our online safety and digital inclusion expertise, we have donated office space in central London, as well as funding. Learn more


We’re part of the Family Friendly programme run by Mumsnet, an organisation that aims to “make parents' lives easier by pooling knowledge, advice and support”. Site membership is currently free. Learn more

UK Council for Child Internet Safety

TalkTalk is a member of the UK Council for Child Internet Safety (UKCCIS) which brings together over 170 organisations and individuals from government, industry, law enforcement, academia and charities to help keep children and young people safe online. Learn more

Our planet


The world's leading design and assessment method for sustainable buildings. Due to our sustainability choices, our London office has been awarded four stars (“excellent”) by BREEAM. Learn more or view certificate

Carbon Disclosure Project

An independent, not-for-profit organisation endorsed by the UN, CDP manages the largest database of corporate climate change information in the world. We support them by responding to their annual carbon footprint survey that informs institutional investors who manage $71 trillion in assets. Learn more

Carbon Saver Gold Standard

We have achieved this standard, certified to both ISO 14064 and BS EN 16001 standards, in 2011, by reducing our CO2 emissions over a three-year period. Learn more or view certificate

Forest Stewardship Council

An independent, not-for-profit organisation that promotes the responsible management of the world’s forests. Our support for FSC started with obtaining and printing their certificate markings on the envelopes that we send to prospective customers, acknowledging our choice of paper and print suppliers that source raw materials responsibly. Learn more or view sample certification


PEFC is the world’s largest not-for-profit organisation dedicated to promoting sustainable forest management. They administer the world's largest forest certification system, and the paper and envelopes used by our strategic billing system carries their certificate markings, thanks to our choice of responsibly-sourced materials. Learn more or view sample certification


FTSE4Good Index Series

We were awarded membership of this leading responsible investment index, having satisfied its strict entry requirements. Learn more